Automotive Service Advisor

WHARTON CHEVY GMC, RAM COUNTRY WHARTON!!

The Automotive Service Advisor plays a crucial role in managing the vehicle service process by serving as the primary point of contact between customers and the service team. Working within a medium-sized team of 6 to 10 members, the advisor handles a diverse range of vehicles including passenger cars, light trucks, heavy trucks, and other mixed vehicle types. This role involves end-to-end customer interaction, from initial consultation through to follow-up, ensuring a smooth and efficient service experience supported by general automotive service software.

Responsibilities

• Consult with customers to understand their vehicle service needs
• Schedule appointments and coordinate service activities
• Report findings from vehicle inspections to customers
• Prepare accurate service estimates
• Manage work orders to ensure timely completion
• Maintain effective communication with customers throughout the service lifecycle

Preferred Qualifications

• 5+ years of experience in automotive service advising
• High school diploma or equivalent
• Strong knowledge of automotive systems
• Excellent customer service and communication skills
• Proven problem-solving and time management abilities
• Proficiency in computer literacy and automotive service software
• Sales experience and attention to detail