Automotive Service Advisor

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Salary

Job Description:

AAA Car Care is seeking a motivated and customer-oriented Automotive Service Advisor to join our dynamic team. As a Service Advisor, you will play a key role in delivering outstanding customer service and ensuring smooth communication between customers and our service technicians. You will be responsible for guiding customers through the repair and maintenance process while also driving sales for our auto services.

Key Responsibilities:

• Customer Interaction:

• Greet customers in a professional and friendly manner as they arrive for service appointments.

• Listen to customers' vehicle concerns and accurately document their needs.

• Advise customers on available services, repairs, and maintenance options based on their vehicle's condition and needs.

• Provide clear explanations of repair estimates, timelines, and potential outcomes.

• Sales & Service Recommendations:

• Present and sell AAA Car Care services, including preventative maintenance, repairs, and warranty options.

• Upsell additional services and products when appropriate, based on customer needs and vehicle health.

• Provide cost estimates and timeframes for repairs or service packages.

• Coordination and Follow-Up:

• Act as the liaison between the customer and the service technicians, ensuring that all requested work is accurately completed.

• Maintain communication with customers throughout the service process, providing updates on the status of their vehicles.

• Ensure timely delivery of services, working closely with the technician team to meet customer expectations.

• Follow up with customers after service completion to ensure satisfaction and encourage repeat business.

• Documentation and Record Keeping:

• Maintain accurate records of customer interactions, work orders, and service history in our customer management system.

• Review and process customer invoices and payments, ensuring accuracy and transparency.

• Customer Retention:

• Foster positive, long-term relationships with customers, helping to build trust and brand loyalty.

• Resolve customer complaints or concerns in a professional manner, always aiming for customer satisfaction.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.

• Benefits include:

• 401k Match

• Medical

• Dental

• Vision

• PTO

• Paid Holidays

• Tuition Reimbursement

• Parental Leave

• Weekly Pay

• Closed on Sunday

• Five-day work week

• High School diploma, GED, or Technical school graduate/certification

• Must have and maintain a valid state Driver's License.

• 6 months of minimum customer service experience or sales experience.

• Sales Acumen - uses knowledge to promote product/service value

• Communication - effectively conveys information; demonstrates use of listening skills

• Taking Initiative - proactively seeks out ways to improve

• Collaborative Partner- works well with individuals and groups to achieve common goals

• Delivering Results - achieves excellence in all tasks and goals

• Customer Focus - anticipates and meets the needs of the customer

• Production and key performance indicators will be reviewed monthly and quarterly by facility leadership.

• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

• Bachelor's degree Preferred

• This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).

• Frequent standing and walking.

• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations