Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.
Physical Qualifications:
- Must be able to operate basic computer functions
- Must be able to lift and move work-related items up to 50 pounds
- Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
Job Duties Include, but are not limited to…:
- Providing Jiffy Lube Guests’ with exceptional and world class customer service
- Understanding the full range of Jiffy Lube products and services
- Accurately capturing guests’ product needs and providing updates throughout the process
- Offering our guests options that are tailored specifically to their automotive needs
- Reviewing with guests our service inspections, and findings
- Giving impartial advice to ensure that our guests are aware of Manufacturer time and mileage recommendations
- Reviewing with guests at checkout what was included in the service they received and completing financial transactions to cash out the guest.
- Clean and maintain facilities and equipment
- Performing Jiffy Lubes’ Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services.
Qualifications:
Previous customer service experience is required. A minimum of 1-year working for a dealership, automotive shop, tire center or quick lube is preferred, but not required. Simply put, we're looking for people who can provide exceptional customer service.
Full-Time Perks:
- Performance based bonus plan
- 401(k) with company match
- Paid PTO (personal time off) & Holidays
- Uniforms assistance, Advancement, Company Discounts
- Flexible Work Schedule, a Great Team Environment, and more….
Business Model & Culture:
- Fast paced and team-oriented environment
- World class JLU training to meet all challenges
- Customer driven building strong relationships
- Value teammates and recognize their contributions
- Being inclusive and having equal access to opportunity
Work schedule
- 8 hour shift
- Weekend availability