Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program.
Physical Qualifications:
- Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, brake service machine, tire service machine, hand tools and basic shop equipment
- Must be able to lift and move work-related items up to 50 pounds
- Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
Job Duties Include, but are not limited to…:
- Providing Jiffy Lube Guests’ with exceptional and world class customer service
- Understanding the full range of Jiffy Lube products and multicare auto repair services
- Accurately capturing guests’ product needs and providing updates throughout the process
- Offering our guests options that are tailored specifically to their automotive needs
- Giving impartial advice to ensure that our guests are aware of Manufacturer
- time and mileage recommendations
- Performing Jiffy Lubes’ Signature Service oil change (as required), replacing fluids, filters, wiper blades, other preventative maintenance services and auto repair services.
Once you’ve become A-5 certified, you will be eligible for advancement opportunities and training in other positions.
Qualifications:
Previous experience is essential and requires at least 2 years working as CSA for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service with a strong ticket average.
Full-Time Perks:
- Pay rate commensurate with experiences
Business Model & Culture:
- Fast paced and team-oriented environment
- World class JLU training to meet all challenges
- Customer driven building strong relationships
- Value teammates and recognize their contributions
- Being inclusive and having equal access to opportunity
Work schedule
- 8 hour shift
- Weekend availability