Automotive Service BDC Representative

Arlington Heights Ford/Tasca Auto is seeking full-time openings for talented and outgoing individuals to join our multi-location team as a Service BDC Representative.

Job Responsibilities:

• Serve as liaison and communicate effectively between the Service department and customers.
• Contact customers regarding repairs and estimated pick-up times.
• Take incoming service calls.
• Schedule service appointments.
• Inform customers of rental car policies and guidelines.
• Check e-mails and promptly respond to inquiries.
• Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet the goals of bringing customers into the service department.
• Attend training as requested by the manager.
• Follow scripts and instructions from a supervisor.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance: EE, EC, ES & Fam
• Vision insurance: EE, EC, ES & Fam
• Health insurance: EE, EC, ES & Fam
• Group Life and AD&D insurance
• Disability insurance - Long-term and Short-term
• Critical Illness Insurance
• Accident Insurance
• Paid time off

Compensation:

• $15 - $16.50 per hour
• Performance-based monthly commissions

Requirements:

• Previous customer service experience (preferred).
• Excellent team player with a collaborative personality.
• Performance and goals driven.
• Pleasant, engaging, professional phone manner.
• Ability to multi-task.
• Strong PC and internet skills.
• Maintains professional appearance.
• Ability to follow instructions and receive feedback from supervisors and managers.
• Interact effectively and professionally with co-workers.
• Understand and follow company policy and procedures.
• Automotive dealership experience is a plus.
• Must have a valid drivers license.
• Must be authorized to work in the U.S.A.

Tasca Family Commitment Tasca Automotive Group was founded in 1943 by Bob Tasca, Sr. In 1953, Bob opened the original Tasca Ford in Bristol, Rhode Island. Just one year later, this dealership was completely destroyed by Hurricane Carol. Bob relocated and ultimately opened the new Tasca Ford at 777 Taunton Avenue in East Providence, Rhode Island. It was here that Bob and his team became the second largest Ford dealership in the world in the 1960s. This was also the birthplace of the Tasca Racing program and many historic muscle cars such as the Ford Cobra Jet, Tasca Street Boss, and Mystery race cars.

Bob opened Tasca Lincoln Mercury in Seekonk, Massachusetts in 1972. TLM became the highest volume Lincoln Mercury dealership in the world in 1986, and repeated again in 1987 and 1988 while also winning the Ford Presidents Award for outstanding customer satisfaction. This fulfilled Bobs dream of saying "None Bigger, None Better." It was also at the Seekonk store that Bob launched the innovative Pre-Trade program, pioneering the concept of short term trade cycles and leasing. He was also joined in the business by his three sons, thus fulfilling another of his dreams to build a successful family business.

In 2002, Bob opened his flagship dealership in Cranston, RI. Featuring Ford, Lincoln, Mercury, Mazda, and Volvo, the Cranston location was one of the most high-tech and largest facilities in the country. It featured amenities such as a drive-in service write-up, an in-house Italian café, a drive-through carwash, and a spacious customer lounge. It was at this time that Bob was joined in the business by his grandsons and granddaughters, continuing his dream of a family business.

When Bob Tasca, Sr. passed away in 2010, he left a proud legacy of honesty, integrity, and customer satisfaction. 70 years and three generations later, the Tasca Family continues to grow. We have been blessed over the past seven decades with great customers and great employees. We would like to thank the members of our team who continue to work so hard to satisfy our customers. We would also like to thank the thousands of families who have trusted us over the past 70 years. We humbly look forward to keeping our commitment that YOU WILL BE SATISFIED.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.