Inbound Service BDC Representative – Join the Walt Massey Family!

Come work for the best!

If you're looking for a rewarding career in the automotive industry, we invite you to join the Walt Massey Automotive Group. We are seeking an enthusiastic, customer-focused Inbound Service BDC Representative to become an important part of our Service Team.

As an Inbound Service BDC Representative, you'll be the first point of contact for customers calling or submitting online requests for service. Your ability to provide exceptional customer service, schedule appointments efficiently, and create a positive experience will play a key role in our continued success.

Why Join Walt Massey?

We invest in our team members by providing a supportive work environment, ongoing training, and opportunities for career growth.

We Offer:

• Competitive Pay

• Performance-Based Bonus Opportunities

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401(k) with Company Match

• Paid Vacation

• Paid Holidays

• Paid Training

• Career Advancement Opportunities

• Professional, Positive Team Environment

Responsibilities

• Answer inbound phone calls and online service inquiries in a professional and friendly manner.

• Schedule service appointments accurately and efficiently.

• Assist customers with service questions and direct them to the appropriate department when needed.

• Confirm upcoming service appointments and follow up with customers regarding missed appointments.

• Communicate with Service Advisors and Service Management to ensure a seamless customer experience.

• Maintain accurate customer information in the dealership management system.

• Follow established communication processes using phone, text, and email.

• Complete assigned training and attend scheduled team meetings.

• Deliver an outstanding customer experience with every interaction.

Qualifications

• Previous BDC, call center, customer service, or automotive service experience is preferred but not required.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Positive attitude with a passion for helping customers.

• Comfortable using computers, email, and web-based software.

• Strong attention to detail and follow-through.

• High School Diploma or GED required.

About Walt Massey Automotive Group

Since 1993, Walt Massey Automotive Group has been committed to delivering an extraordinary customer experience while serving communities across the Gulf Coast. Our team is built on integrity, professionalism, teamwork, and respect, and we're proud to provide opportunities for our employees to build long-term, successful careers.

If you're ready to be part of a growing company that values its employees as much as its customers, apply today and start your career with Walt Massey Automotive Group!