Automotive Service Call Center - Porsche Boston

Automotive Call Center Representative - Service BDCNatick, MA | $45,000-$50,000 a yearFor more than 39 years, Herb Chambers has been committed to delivering exceptional client experiences, and we know that starts with our most valuable asset-our people.We're currently seeking Automotive Call Center Representatives to join our growing Centralized Service BDC in Natick.As a Service BDC Representative, you'll be the first point of contact for our service clients, helping them schedule appointments, answer questions, and ensure every guest receives a guest-centric experience. Whether you're experienced in customer service or looking to start a new career, we'll provide the training, support, and tools you need to succeed.If you're energetic, professional, and enjoy helping people in a fast-paced environment, we'd love to meet you!What You'll Do

Answer a high volume of inbound service calls while making outbound follow-up calls to clients.Schedule service appointments and provide information regarding availability.Maintain accurate records of all customer interactions.Follow our proven customer service processes and best practices.Deliver exceptional customer service with professionalism, empathy, and enthusiasm.

What We're Looking For

Positive attitude and strong work ethic.Excellent communication and customer service skills.Basic computer proficiency.Ability to multitask in a fast-paced environment.Professional demeanor and appearance.Previous customer service, retail, hospitality, call center, or automotive experience is helpful-but not required. We hire for attitude and train for success.

Why Herb Chambers?Our mission is to create exceptional experiences for our guests while fostering a fun, supportive, and inclusive workplace where team members can grow personally and professionally.What We Offer

Paid training with nationally recognized customer service programs.Competitive compensation.Medical (HMO & PPO), dental, vision, and life insurance.401(k) with company match.Newly remodeled, state-of-the-art work environment.Stable, supportive leadership team.Employee discounts on vehicles, parts, and service.Excellent opportunities for advancement within one of New England's largest automotive groups.

If you're looking for a company that invests in your success and offers real career growth, we'd love to hear from you.Submit your resume today for a confidential interview!

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