Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Service Coordinator! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Client Care Service Coordinator responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.
Your Responsibilities & Essential Job Duties:
Handle incoming calls to the Service Drive: as a liaison answering customer and call center questions, making appointments, taking messages for Service Advisors, inform customers of status of their vehicles.
Utilize Text2Drive when communicating with customers.
Assist Service Advisors on follow up calls to customers on the status of their vehicles or notify them when vehicle is or will be ready for pick up.
Thorough knowledge of products and services offered at Schumacher Auto Group.
Must work with flexible scheduling including Saturday availability
Work with the management team to be informed of any changes in company/manufacturer policies.
Be an excellent CSI Liaison for the service department for any issues.
Build sustainable relationships of trust through open and interactive communication.
Follow all safety and security procedures
Requirements
Education and Requirements:
High School diploma or equivalent.
1+ years experience in a fast paced customer service environment.
Proficient computer skills; experience using word, excel and other MS products.
Excellent communicator to support relationships with all staff, clients, visitors.
Must be available to work Weekdays and Saturdays.
Experience in CDK Software highly preferred.
Ability to read/write and speak Spanish is a plus.
Must have reliable transportation on a daily basis.