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Automotive Service Customer Service Representative (BDC)

Huffines Auto Dealerships
  • Plano, Texas
    4 days ago

    Job Description

    Automotive Service Business Development Center Representative
    Genesis of Plano
     
     
     
    Why Work at Huffines:
    Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to “WOW” our customers, team members, community, and peers.
     
    Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!
     
     
    Service BDC Representative Job Description:
    The Huffines Service Business Development Representative is a technically savvy individual who understands computers, the internet, and other technologies and who can communicate in a clear efficient manner.  The position is responsible for lead generation activities in support of the company’s service department goals and providing courteous and efficient service to our customers.  
     
     
    Service BDC Representative Job Responsibilities:
    • Directly responsible for scheduling service appointments for guests
    • Will be expected to coordinate loaner vehicles for appointments and communicate with guests about their loaner agreements
    • Future training to schedule valet service for our guests through a third party
    • Must complete outbound calls to guests asking them to schedule their vehicles due for service
    • Outbound calls reaching out to customers listed in our marketing campaigns for service scheduling
    • Following up on customer visits to ensure customer satisfaction
    • Addressing customer concerns and issues or escalating as needed
    • Coordinating questions and issues with the appropriate department personnel
    • Providing courteous and efficient electronic and phone customer service assistance
    • Taking ownership of the customer experience by immediately addressing and resolving issues
    • Able to work in a varied working schedule environment that includes both opening and closing shifts
      • Business Development Center hours of operation 7:00am - 7:00pm
      • One Saturday shift per month is required
     
    Service BDC Representative Job Qualifications:
    • High school diploma or GED
    • Minimum one-year customer service 
    • Automotive industry experience preferred
    • Exceptional interpersonal skills and excellent communication skills
    • Demonstrated proficiency in the use of computers, software applications, and technology systems
    • Motivated self-starter able to establish and meet production goals
    • Time management, professional dress, and behavior are all required for this position
    • Friendly and customer service focused
    • Proven ability to multi-task
     
    Huffines Compensation and Benefits:
    • Competitive market wages
    • Medical benefits, vision, dental, and Health Savings Account (HSA)
    • Five-day work week (no mandatory overtime)
    • 401(k) with company match
    • Company-paid life insurance
    • Employee discounts
    • Paid time off (PTO)
    • Paid holidays
    • Chaplain Services
     
     
    HUFFINES IS A DRUG-FREE WORKPLACE
    In addition to background checks, Huffines performs pre-employment and random drug testing lopr

    Numbers & Facts

    LocationPlano, Texas
    Websitehttps://www.huffines.net/career-search.htm

    Skills

    • Automotive Industryunmatched
    • Automotive Repair and Maintenanceunmatched
    • Business Developmentunmatched
    • Calendar Managementunmatched
    • Communication Skillsunmatched
    • Computer Softwareunmatched
    • Customer Experienceunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Health Planunmatched
    • High School Diplomaunmatched
    • Internet Technologyunmatched
    • Interpersonal Skillsunmatched
    • Lead Generationunmatched
    • Leadershipunmatched
    • Life Insuranceunmatched
    • Marketing Campaignunmatched
    • Multitaskingunmatched
    • Problem Solving Skillsunmatched
    • Resolve Customer Issuesunmatched

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