Are you friendly, organized, and great on the phone? Our busy Service Department Call Center is looking for a Customer Care Representative to join our team! You’ll be the first point of contact for our service customers — helping schedule appointments, confirm visits, and remind customers about upcoming maintenance and recalls.
Make outbound calls to remind customers of scheduled services, recalls, and upcoming maintenance
Answer inbound calls to schedule and confirm appointments
Verify customer and vehicle information in the dealership’s system
Communicate clearly and professionally with customers and service staff
Follow up after service visits to ensure customer satisfaction
Track and document call results and appointment details accurately
Experience with General Motors (GM) dealership operations preferred
Proficiency with CDK Global (ADP) or similar dealership management system
Strong communication and customer service skills
Ability to work efficiently in a fast-paced environment
Prior automotive call center or customer service experience is a plus
Competitive hourly pay with bonus potential
Supportive, team-oriented environment
Monday–Friday schedule with limited Saturdays
Opportunity to grow within a well-established GM dealership