Automotive Service Manager

Tasca Automotive Group - Arlington Heights is looking for a high-performing Service Manager with prior Ford experience to join our successful team! You will be working directly with executive leadership and have knowledge of inventory and cost controls. Our promise is to keep delivering the same award-winning service and value to our community. Competitive pay and great benefits! EOE

Responsibilities

• Forecast goals and objectives for the department
• Hire, train, motivate and monitor the performance of service department staff
• Monitor and control performance of department using appropriate reports, tracking systems and surveys
• Prepare and administer an annual operating budget for the service department
• Maintain reporting systems required by upper management and the factory
• Develop and execute a marketing plan to promote new and repeat business
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Attend managers meetings
• Facilitate and/or conduct technical training and/or send employees to related training schools and webinars, as needed
• Establish and maintain good working relationships with vocational/technical schools to enhance personnel recruitment
• Monitor technicians' daily productivity reports and corresponding payroll records
• Monitor and follow up with parts manager on parts orders to ensure availability
• Take ownership of the customer's experience and provide concierge support for all owner's inquiries
• Remain up to date on federal, state and local regulations that affect operations such as hazardous waste disposal, OSHA, etc.
• Maintain a safe work environment
• Keep up to date on new equipment and tools available and recommend purchases for department
• Ensure proper care, storage and inventory of special tools
• Serve as liaison with factory representatives
• Establish and maintain 24-hour follow-up with all customers to confirm satisfaction with service experience
• Handles customer complaints
• Maintain CSI at or above region

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance: EE, EC, ES & Fam
• Vision insurance: EE, EC, ES & Fam
• Health insurance: EE, EC, ES & Fam
• Group Life and AD&D insurance
• Disability insurance - Long-term and Short-term
• Critical Illness Insurance:
• Accident Insurance
• Paid time off

Requirements:

• 5+ years' experience in retail automotive service business
• Must have Ford Experience
• Must have CDK experience
• Organized and friendly personality
• Time management skills
• Excellent communication skills with your customers
• Consistent record of service and sales success
• Ability to lead and teach our growing team
• Must have a valid driver's license and clean driving record
• Must be authorized to work in the USA
• Must be able to pass pre-employment background check and drug screening

Tasca Family Commitment

Tasca Automotive Group was founded in 1943 by Bob Tasca, Sr. In 1953 Bob opened the original Tasca Ford in Bristol, Rhode Island. Just one year later this dealership was completely destroyed by Hurricane Carol. Bob relocated and ultimately opened up the new Tasca Ford at 777 Taunton Avenue in East Providence, Rhode Island. It was here that Bob and his team became the second largest Ford dealership in the world in the 1960's. This was also the birthplace of the Tasca Racing program and many historic muscle cars such as the Ford Cobra Jet, Tasca Street Boss, and Mystery race cars.

Bob opened Tasca Lincoln Mercury in Seekonk, Massachusetts in 1972. TLM became the highest volume Lincoln Mercury dealership in the world in 1986, and repeated again in 1987 and 1988 while also winning the Ford President's Award for outstanding customer satisfaction. This fulfilled Bob's dream of saying "None Bigger, None Better." It was also at the Seekonk store that Bob launched the innovative Pre-Trade program, pioneering the concept of short term trade cycles and leasing. He was also joined in the business by his three sons, thus fulfilling another of his dreams to build a successful family business.

In 2002 Bob opened his flagship dealership in Cranston, RI. Featuring Ford, Lincoln, Mercury, Mazda, and Volvo the Cranston location was one of the most high tech and largest facilities in the country. It featured amenities such as drive in service write up, an in house Italian café, drive through carwash, and spacious customer lounge. It was at this time that Bob was joined in the business by his grandsons and granddaughters, continuing his dream of a family business. When Bob Tasca, Sr. passed away in 2010 he left a proud legacy of honesty, integrity, and customer satisfaction.

70 years and three generations later the Tasca Family continues to grow. We have been blessed over the past seven decades with great customers and great employees. We would like to thank the members of our team who continue to work so hard to satisfy our customers. We would also like to thank the thousands of families who have trusted us over the past 70 years. We humbly look forward to keeping our commitment that YOU WILL BE SATISFIED.

EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law

Apply Now at https://apply.tasca.com