**Job Title**: Automotive Service Manager
**Location**: Bertera Subaru of Hartford, CT
**Salary**: $120,000 - $150,000
**Job Description**:
Bertera Subaru of Hartford is seeking a highly motivated and experienced Automotive Service Manager to lead our service department to new heights. This is an exceptional opportunity to join a progressive automotive dealership known for its commitment to customer satisfaction and quality service. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a passion for the Subaru brand.
**Key Responsibilities**:
- Oversee daily operations of the service department, ensuring high levels of productivity and efficiency.
- Lead, train, and motivate a team of service advisors and technicians to deliver exceptional customer service.
- Develop and implement strategies to improve service department performance, including sales and customer retention.
- Handle customer inquiries, concerns, and any escalated issues, ensuring timely resolution and a positive customer experience.
- Monitor and analyze key performance indicators (KPIs) to drive improvements in service quality and profitability.
- Collaborate with the sales team to identify potential service opportunities and maintain a strong relationship between departments.
- Ensure compliance with all safety and legal standards, as well as adherence to dealership policies and procedures.
- Maintain relationships with vendors and suppliers to negotiate pricing and manage inventory effectively.
- Stay current with automotive technologies and service trends to foster innovation within the department.
- Prepare and manage the service department budget, forecasting sales, expenses, and profitability objectives.
**Qualifications**:
- Proven experience as an Automotive Service Manager or in a similar role, preferably within a franchise dealership setting.
- Strong leadership skills with the ability to inspire and develop a cohesive team.
- Exceptional customer service skills and a passion for exceeding customer expectations.
- Excellent communication and interpersonal skills.
- Solid understanding of automotive repair processes and service department operations.
- Proficiency in using dealership management systems and relevant software applications.
- ASE certification and relevant technical training are preferred.
- Valid driver's license with a clean driving record.
**Benefits**:
- Competitive salary of $120,000 - $150,000, depending on experience.
- Performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with employer matching.
- Paid time off and holidays.
- Employee discounts on vehicle purchases and service.
**How to Apply**:
If you are passionate about the automotive industry and have the skills to drive our service department forward, we want to hear from you! Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for Bertera Subaru of Hartford.
For more information please contact our Fixed Operations Director at 860-966-0465 or aperez@berteraauto.com
Join us in providing an exceptional experience to our customers and leading a talented team in a thriving work environment!