Automotive Service Manager

Full Service Automotive Shop

Concord, CA

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JOB DETAILS

SKILLS

Automotive Management, Automotive Repair and Maintenance, Automotive Technology, Business Skills, Communication Skills, Community Relations, Customer Experience, Customer Relations, Customer Retention/Renewal, Data Analysis, Driver's License, High School Diploma, Industry Standards, Leadership, Maintenance Services, Mentoring, Metrics, Operations, Performance Analysis, Point of Sale (POS) Software, Point of Sale (POS) Systems, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Profit & Loss Management, Quality Control, Revenue Growth, Sales Strategy, Team Lead/Manager, Team Player, Training/Teaching, Writing Skills

LOCATION

Concord, CA

POSTED

30+ days ago

Benefits:

401(k) matching
Bonus based on performance
Employee discounts
Opportunity for advancement
Paid time off
Training & development

About the Role:
Are you a results-driven leader with a passion for automotive excellence?
As the Service Manager, you will be the operational backbone of our shop. You will lead the service team, drive performance, ensure profitability, and maintain the exceptional customer experience that our community has trusted for two decades.

Key Responsibilities

Team Leadership: Manage, mentor, and motivate service advisors and technicians to ensure efficient workflow and high performance.
Operational Excellence: Oversee daily shop operations, including scheduling, bay management, and quality control of all repairs.
Customer Relations: Resolve complex customer concerns, ensure satisfaction, and build long-term relationships within the community.
Profitability & Growth: Manage service estimates, monitor shop metrics, and implement strategies to increase sales and customer retention.
Environment & Safety: Ensure the facility remains clean, safe, and professional, meeting all company and industry standards.
Training & Compliance: Stay current on automotive technology and ensure the team is trained on the latest service trends and safety protocols.

What We’re Looking For

Experience: Proven experience in an automotive service management or high-level supervisory role.
Leadership Skills: Strong ability to manage a team, delegate tasks, and solve problems under pressure.
Technical Knowledge: Proficiency in automotive repair processes, service software, and point-of-sale systems.
Business Acumen: Ability to analyze shop performance data and drive sales goals while maintaining transparency and trust.
Communication: Exceptional verbal and written communication skills; the ability to act as a liaison between staff and customers.
Requirements: High school diploma or equivalent (degree or certification preferred); valid driver’s license with a clean driving record.

We offer an opportunity to lead an established, reputable team in a stable, local business. We value growth, teamwork, and professional development. If you are ready to take your career to the next level and help us continue our legacy of quality, we would love to hear from you.

About the Company

Full Service Automotive Shop

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