Automotive Service Manager

Steve's Point S

Fillmore, UT

Full-time

30+ days ago

Job Description

Benefits:

Bonus based on performance
Company parties
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Profit sharing
Training & development

Benefits/Perks

Paid time off
Stable working hours
Excellent Training – with opportunities for training and career advancement
Competitive wages

Job Summary
The Automotive Service Manager plays a critical role in driving the sales operations, including tire sales, auto parts, and repair services. This position involves strategic planning, team leadership, and customer relationship management to achieve sales targets and ensure customer satisfaction. The Automotive Service Manager oversees the service advisor team, develops sales strategies, and works closely with the service department to ensure a seamless customer experience. This role is a unique blend of skills in order to drive sales growth, lead a team effectively, and ensure customer satisfaction while balancing technical understanding and translation for customer understanding.

Responsibilities

Overseeing and providing leadership to the other service advisors.
Training new advisors on proper procedures.
Coordinating and managing the workflow in the service area.
Assigning tasks to other technicians to ensure efficient and timely completion of work.
Conducting quality control inspections to ensure that all services meet established standards.
Addressing and resolving any issues or concerns related to the quality of work.
Handling more complex customer inquiries or issues.
Providing expertise and recommendations to customers regarding services.
Ensuring that safety protocols and guidelines are followed by all technicians.
Conducting regular safety meetings and promoting a safety-conscious work environment.
Addressing and resolving the more complex technical issues related to services.
Collaborating with other leads/management to troubleshoot challenging problems.
Identifying opportunities for process improvement and efficiency in service operations.
Responsible for implementing new procedures or best practices as appropriate.
Collaborating with management to provide input on service operations, performance evaluations, and team development.

Qualifications

High School Diploma or Equivalent
Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
Valid driver’s license and acceptable driving record required
3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
The ability to upsell services and products based on vehicle condition and customer needs

Company Overview
At Steve's Point S, we are a locally owned and operated business that is dedicated to delivering exceptional service and care to our customers while fostering a work environment where every team member feels valued and empowered. With a foundation rooted in strong family values and ethical operations, we are excited to welcome new team members who are ready to grow with us and contribute to our shared success.

Numbers & Facts

Location	Fillmore, UT
Job Type	Full-time

Skills

Appointment Scheduling Softwareunmatched
Automotive Industryunmatched
Automotive Managementunmatched
Automotive Repair and Maintenanceunmatched
Best Practicesunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Computer Systemsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Driver's Licenseunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Leadershipunmatched
Maintenance Servicesunmatched
Meet Sales Quotaunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Operational Auditunmatched
Operational Strategyunmatched
Parts Salesunmatched
Performance Analysisunmatched
Performance Reviewsunmatched
Point of Sale (POS) Softwareunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Procedure Implementationunmatched
Process Improvementunmatched
Quality Controlunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Revenue Growthunmatched
Safety/Work Safetyunmatched
Sales Operationsunmatched
Sales Strategyunmatched
Service Deliveryunmatched
Strategic Planningunmatched
Team Buildingunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Tire Repairunmatched
Training/Teachingunmatched
Up-Sellingunmatched
Writing Skillsunmatched

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Automotive Service Manager

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Numbers & Facts

Skills

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