The Automotive Service Manager manages all service-related staff to ensure a satisfactory customer experience. This individual is responsible for the training and development of all service staff. The Automotive Service Manager serves as the liaison between the store and Support Service to ensure that Store Performance Expectation (SPE) objectives and customer satisfaction are obtained.
The ideal candidate has at least two or more year of Automotive Dealership Service Management experience or large facility experience, an unrestricted California driver's license and a clean driving record, excellent leadership ability with a strong understanding of automotive service operations. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
HOW WE INVEST AND SUPPORT OUR TEAM MEMBERS:
we strive to empower our Team Members to be team-centric and self-motivated in their work. We offer –
Full Benefit Package.
Company-paid Vacation and Holidays.
Competitive Pay and Discretionary Bonus opportunities.
A supportive and positive space for you to grow and expand your career development.
Responsibilities:
Train, develop and motivate the service department staff and monitor their performance.
Forecast goals and objectives for the department and ensure they are met.
Develop and monitor budgets for the service department and keep Service Director informed of variances.
Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
Ensure proper repair techniques are being used.
Schedule training as necessary to properly repair and service vehicles.
Stay up to date on product changes and new products.
Ensure that all necessary shop equipment is in proper and safe working condition.
Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Qualifications:
Two or more year’s Automotive Dealership Service Management experience a MUST!
Jeep, Chrylser, Dodge Ram experience PREFERRED!
Experience managing 15+ employees proffered.
Excellent customer satisfaction skills.
Professional appearance and work ethic.
Bilingual- a plus
Computer proficiency, including Microsoft Office: E-mail, Excel, and Word.Ability to work independently and be self-motivated.
Great attitude with a high-energy personality.
Strong understanding of automotive service operations, including service processes, repair procedures, and dealership systems.
Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members to deliver exceptional performance and customer service.
Proficiency in using dealership management software (DMS), CRM systems, and other technology tools to manage service operations and analyze performance data.
Sound decision-making and problem-solving abilities, with a customer-focused mindset and a commitment to exceeding customer expectations.
Knowledge of industry regulations, safety standards, and best automotive service and repair practices.
Valid California Driver's License with a satisfactory Department of Motor Vehicle driving record