Automotive Industry, Automotive Management, Automotive Repair and Maintenance, Automotive Sales, Budgeting, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Federal Laws and Regulations, Marketing Plan, Organizational Skills, Resolve Customer Issues, Safety Training, State Laws and Regulations
JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.
We're looking for a SERVICE MANAGER to join our team at FRIENDSHIP KIA of BECKLEY!
Our ideal candidates are reliable, self-motivated and enjoy working with people!
What You'll Do:
- Hire, effectively train, and supervise all service department personnel
- Enforce safety requirements
- Work closely with the Fixed Operations Director
- Create and exceed objectives for the department, to include an annual operating budget and marketing plan
- Maintain high Customer Service Index rating by handling customer complaints immediately and appropriately
- Match customer requirements and concerns to various service options
- Ensure the customer remains informed and updated throughout the service process
- Maintain customer follow up system to encourage repeat and referral business
- Comply with the federal, state, and local regulations for the department
- Continue education of new products, features, and accessories
- Demonstrate positive attitude consistent with Friendship culture
What You'll Bring:
- 3-years related automotive dealership experience
- Flexibility in a fast-paced environment
- A focus on providing excellent customer service
- The desire to build and support a top performing team
- Excellent communication and relationship building skills
- An ability to work well in process-driven environments
- Organized and detail oriented mindset
Compensation and Benefits:
- Your compensation will be driven through an aggressive commission structure and will also offer guaranteed income.
- Your benefits package will include medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.