Automotive Service Manager

Job Description

We are looking for a qualified Service Manager with two or more years of automotive dealership experience to join our team. The Service Manager is responsible for overseeing the daily operations of the dealership’s service department to ensure customer satisfaction, profitability, and efficient workflow. This role involves managing service advisors, technicians, and support staff; ensuring compliance with manufacturer standards; and driving growth in service revenue through effective leadership and customer-focused strategies.

Candidates must be able to pass a drug test, background check, and DMV check.

Responsibilities

• Oversee the day-to-day functions of the service department, ensuring productivity, quality, and efficiency.
• Implement service processes and best practices to optimize workflow and technician efficiency.
• Monitor and manage service appointment schedules, shop capacity, and repair timelines.
• Recruit, train, and supervise service advisors, technicians, BDC reps, and support personnel.
• Set performance goals, conduct evaluations, and provide coaching and development opportunities.
• Foster a positive team culture that emphasizes accountability, collaboration, and customer service.
• Ensure all customers receive prompt, courteous service and are kept informed throughout their vehicle’s service process.
• Handle escalated customer concerns or complaints in a professional and timely manner.
• Review customer satisfaction scores (e.g., CSI reports) and implement improvement initiatives.
• Holds weekly departmental meetings to help set tone for sales and service goals
• Meet or exceed department revenue goals, gross profit targets, and expense controls.
• Maximize profitability through effective labor rate management, parts sales, and service upsells.
• Analyze financial statements, service department reports, and KPIs (e.g., hours per RO, effective labor rate).
• Ensure all repair work complies with manufacturer guidelines, warranty policies, and safety regulations.
• Maintain a clean, organized, and OSHA-compliant work environment.
• Oversee proper documentation of repair orders, warranty claims, and service history.
• Maintain strong relationships with OEMs, warranty administrators, and parts suppliers.
• Stay updated on manufacturer programs, service bulletins, and recall procedures.
• Maintains daily required housekeeping in service department to promote morale and quality standards; devises and implements a schedule of training for technical, productive, non productive, and non-technical personnel
• Develops systems of quality check of performance and tagging of special jobs
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent (required); associate or bachelor's degree in business, automotive technology, or a related field (preferred).
• 2–5+ years of experience in an automotive service department, including 1–2 years in a supervisory or management role.
• ASE certification and/or manufacturer training certifications are highly desirable.
• Professional appearance
• Excellent communication and organizational skills
• Ability to create and maintain excellent customer relations
• Accuracy and attention to detail is a must
• Strong people skills in order to train, manage, and direct service team so that they can meet goals and quotas
• Must be able to combine customer service skills with leadership skills
• Must be able to manage and train all service staff
• Strong computer and internet skills, including experience/skills with a CRM system

• Must have a good grasp of internet processes and understand how to evaluate the effectiveness of advertising

   

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program 
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.   

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties.  As Atlantic continues to add new locations, finding new employees is a major priority. 

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels. 

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities. 

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to  Atlantic and to help us build a better business. 

OUR BENEFITS 

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.