Are you passionate about the automotive industry and ready to lead a team that shares your enthusiasm? A central Kentucky Automotive Dealership is seeking a Service Manager for our Import division who will thrive in a dynamic environment and make a real impact on our operations. This role offers you the chance to guide a talented team, ensure top-notch service for our customers, and elevate our service department to new heights.
We believe in fostering a supportive and inclusive work environment where everyone can thrive. Join our team and be part of a company that not only prioritizes customer satisfaction but also invests in the growth and well-being of its employees. Your passion for the automotive industry will be recognized and rewarded here.
We offer:
- Base salary plus performance-based pay
- Health, Dental and Vision benefits!
- 401(k) retirement plan
- Paid Vacation!
- Rewarding, professional and respectful work environment
Responsibilities:
- You'll spend your days overseeing the service department's daily operations, ensuring efficiency and customer satisfaction.
- You'll lead and mentor a team of service advisors and technicians, fostering a collaborative and productive work environment.
- You'll manage service appointments, ensuring timely and effective communication with customers regarding their vehicle needs.
- You'll implement and monitor service processes to enhance the overall customer experience.
- You'll handle customer complaints and resolve issues promptly to maintain high levels of satisfaction.
- You'll analyze service department performance metrics and develop strategies for continuous improvement.
Requirements:
- Required: Proven experience in automotive service management, preferably in an import dealership setting.
- Required: Strong leadership skills with the ability to motivate and develop a team.
- Required: Excellent communication and interpersonal skills to engage with customers and team members effectively.
- Required: Knowledge of automotive repair processes and customer service best practices.
- Preferred: Experience with service department software and tools.
- Preferred: ASE certification or equivalent industry credentials.
- Please upload your resume. Completing the online assessment will grant you priority consideration!
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Pre-employment background checks are required, including MVR, and drug screening.
We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.