*PLEASE READ REQUIREMENTS TO QUALIFY FOR THIS POSITION BEFORE APPLYING*
Position Purpose:
To ensure customers receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment.
- Assist Area Manager in day to day management duties.
- Manage daily store operation.
- Resolve customer issues/ concerns.
- Understand and comply with OSHA and EPA standards.
- Ensure employees perform required procedures and follow all policies as outlined by the company.
- Ensure equipment and facilities are maintained.
- Handle personnel issues in absence of Area Manager in a professional manner.
- Ensure the store is opened and closed promptly.
- Counsel employees in absence of Area Manager, as needed.
- Follow all policies and procedures as outlined in the Employee Handbook.
- Assist Area Manager in training, leading and developing employees in accordance with company guidelines.
- Assist management team in upholding store image and brand standards.
- Other duties as requested or assigned.
Job Competencies:
- Customer service skills to manage the customer’s experience and difficult customer situations.
- Ethics and integrity to treat others with respect.
- Basic computer skills to enter customer and vehicle information correctly.
- Cash handling skills.
- Supervisory skills
Required Work Experience: (Required to be considered for this position)
- Previous automotive shop management preferred.
- Previous service advisor/ writer experience required.
Education:
- High school diploma or a GED
- Automotive technical school or equivalent experience preferred.