Automotive Service Manager

Job description

Braman Miami is currently seeking a dynamic and experienced Automotive Service Manager to lead our service department and uphold our commitment to excellence.

Benefits:

• Most competitive salary in the industry.
• Air-conditioned shop.
• Medical, dental and vision plan.
• 401(k) savings plan.
• Accident & critical illness insurance.
• Paid vacation.
• Paid training.
• Employee Lease programs and much more.

Responsibilities Include but are not limited to:

• Set a clear vision and goals for the Service Department to achieve targeted performance.
• Recruit, train, and supervise service department personnel, fostering a positive work environment and ensuring exceptional service delivery.
• Monitor and enhance customer satisfaction by overseeing service quality, resolving customer concerns, and maintaining a strong customer-focused approach.
• Developing and maintaining an exceptional customer experience to drive customer loyalty.
• Analyze and evaluate the business and staff to determine shortfalls and develop action plans to improve performance.
• Drive the business through a high-level of involvement in the day-to-day operations.
• Stay updated on industry trends, vehicle technologies, and service techniques to provide expert guidance to the team and ensure high-quality service standards.
• Streamline service department processes, manage workflow, and optimize resource allocation to maximize efficiency and productivity.
• Recruit and oversee staff within the service department, ensuring effective management and evaluating their customer service performance.

Skills & Qualifications:

• Proven experience as an Automotive Service Director or similar role within the automotive industry.
• In-depth knowledge of automotive service operations, including diagnostics, repairs, and maintenance procedures.
• BMW experience is a plus
• CDK experience is a plus
• Strong leadership skills with the ability to motivate and manage a diverse team
• People oriented, earn customers and employee's loyalty with a positive and energetic personality.
• Valid Driver’s License and acceptable driving record
• Strong written and verbal communications skills

Job Type: Full-time

Pay: Starting at $160,000 - $200,000

Work Location: In person

Job Type: Full-time

Salary: From $160,000.00 per year

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Work Location: In person