Job Summary
Growing and Award Winning Dealer Group located in the heart of the Crystal Coast is seeking an experienced Service Manager with a proven track record to join our team. We offer the ability to work for a dealership with a long history of profitability and excellent customer satisfaction. The candidate must possess the ability to manage technicians and service advisors, maintain profitability, recruit and hire new staff, set clear processes, and create a culture of excellent customer satisfaction.
To be successful, an individual must be able to perform essential duties with consistency, communicate appropriately with customers, solve problems, and lead their team to meet monthly objectives.
Responsibilities and Duties
Forecast goals and objectives for the department
Communicate with Parts Manager and Dispatcher to ensure timely turnaround of all vehicles
Hold regular department meetings with technicians and service advisors
Resolve customer issues
Recruit and develop employees
Manage Service Advisors, Detail, Porter, Technician schedules and pay plans
Maintain a relationship with the factory
Oversee training
Oversee Warranty Claims and receivables processes
Assist with vehicle diagnostics
Maintain a safe working environment for all employees
Qualifications and Skills
At least 3 years experience
Excellent customer service skills
Ability to Lead a team and motivate
Computer skills
Valid Driver’s License
Benefits
Six figure earning potential with bonuses
Comprehensive benefit package including: Health insurance, Dental and Vision coverage, 401k, paid vacation
Advanced training
Supportive Work environment…we want you to Succeed!
Job Type: Full-time