Automotive Service Manager — Luxury Dealership

You'll run this department. All of it.

This is a small store moving expensive, complicated cars. That means the Service Manager here isn't supervising a process someone else built — you are the department. You write the RO. You dispatch the work. You call the client. You chase the part from the manufacturer and you know exactly where it is in transit.

If you want layers of process between you and the work, this isn't your seat. If you've been waiting for a job where your judgment is the final word, read on.

What that authority actually looks like

You report to [the owner / the dealer principal] directly. No district manager, no regional service committee, no three-week approval chain.

• You decide what gets good-willed and what doesn't.
  
• You decide which tech touches which car — and you'll be right, because you know both.
  
• You decide what the department buys, how it's staffed, and what the schedule looks like.
  
• You set the standard for how a $250K+ car leaves this building.
  

Ownership backs decisions. It does not make them for you.

The work

• Writing repair orders and handling clients directly — at this volume, the manager is also the advisor on most cars
  
• Dispatching every job by skill and by car, not by rotation
  
• Pre-purchase inspections, PDI, track prep, storage and wake-up service, seasonal and annual maintenance
  
• Working factory warranty portals and technical bulletins for [brand(s)] — clean claims, no chargebacks
  
• Parts sourcing and lead-time management on cars where "in stock" is rarely the answer
  
• Coordinating transport, and managing sublet on paint, glass, wheels, and upholstery
  
• Tech development, department gross, and effective labor rate
  

Who fits

• You've managed or run service at a luxury, or independent high-line store
  
• You can write, dispatch, and close an RO yourself, today, without help
  
• You're technically credible. Your techs should come to you when they're stuck, not just when they need a signature.
  
• You can talk to a collector who owns eleven cars and have them ask for you by name next time
  
• Small-team temperament — you'd rather do the work than delegate it into a queue
  

Compensation

• $145,000 realistic first-year earnings, 
  
• Health, 401(k), paid vacation
  

Confidential inquiries

Your current employer will not be contacted. Your resume goes nowhere without your explicit approval.

Element Partners is an equal opportunity employer.