Automotive Service Manager

Central Florida Lincoln

Orlando, Florida

JOB DETAILS
SKILLS
ASE, Automotive Management, Automotive Repair and Maintenance, Background Investigation, Customer Experience, Customer Support/Service, Driver's License, OEM (Original Equipment Manufacturer), Resolve Customer Issues, Revenue Growth, Sales, Set Goals, Team Lead/Manager, Team Player, Track Customer Issues
LOCATION
Orlando, Florida
POSTED
2 days ago

Automotive Service Manager

 

The Opportunity:
Lead our service and parts team to drive revenue growth and deliver a world-class customer experience. We are looking for a highly motivated, hands-on leader who can organize a team, hold staff accountable, and oversee the daily operational and financial success of our service departments.

 

Your Responsibilities:

  • Team Leadership: Hire, train, schedule, and supervise technicians, advisors, and assistant managers.
  • Goal Setting: Establish monthly sales and revenue objectives, measure progress, and minimize technician unapplied time.
  • Customer Care: Maintain a high Customer Service Index (CSI) by resolving complaints immediately and overseeing customer follow-ups.
  • Operations: Ensure accurate warranty procedures, proper dispatching, and compliant paperwork.
  • Training: Ensure technicians stay up to date with OEM and ASE training.

 

Our Core Values:

  • Accountability – We take ownership of our actions and results.
  • Teamwork – We win together.
  • Kindness – We treat others with compassion.
  • Grit – We have the heart to see things through.
  • Integrity – We do the right thing, always.
  • Curiosity – We ask questions to learn and understand.

 

Qualifications:

  • MUST HAVE: 3+ years of experience as an Automotive Service Manager or Director.
  • MUST HAVE: Valid FL Driver's License with a clean record.
  • MUST HAVE: Ability to pass a background check and drug screen.

 

Preferred (A Big Plus!):

  • Ford/Lincoln brand experience
  • Ignite (Reynolds and Reynolds) experience

About the Company

C

Central Florida Lincoln