Automotive Service Manager

Aamco Transmissions and Total Car Care

Springfield, MA

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JOB DETAILS

SKILLS

Automotive Management, Automotive Repair and Maintenance, Automotive Sales, Business Operations, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Driver's License, Interpersonal Skills, Multitasking, On Site Support, Quality Control, Revenue Growth, Sales, Sales Closing Skills, Sales Communications, Team Lead/Manager, Team Player, Technical Leadership

LOCATION

Springfield, MA

POSTED

Today

Employment Type: Full time

Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering to company policies and procedures.

Position Responsibilities:

• Meeting and greeting customers

• Managing technician workflow

• Recommending services to customers

• Ordering parts and inventory

• Keeping customers updated on the status of their vehicles' repairs

• Managing and tracking lead counts as well as customer satisfaction ratings

• Generating and closing sales

• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What We Offer:

• Competitive Compensations package

• Ongoing training and field support

• Daytime work hours

• Paid time off

• Growth opportunity

JOB REQUIREMENTS

• Minimum of 5 years of automotive service sales experience OR equivalent sales experience with a track record of success. Transmission sales is a big plus.

• Excellent one time closing skills

• Strong commitment to customer service and relationship building

• Ability to communicate and use interpersonal skills at a sustained high level

• Capable of multi-tasking and executing in a fast paced environment

• Honest, goal-oriented and energetic team player

• Must have valid driver's license

About the Company

Aamco Transmissions and Total Car Care

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