Automotive Service Manager Toyota Mazda Auto Mall

Job Description

Empire Automotive Group: Toyota Mazda NJ Automall

Position: Service Manager

Toyota Mazda NJ Automall is seeking an experienced, driven, and highly organized Service Manager to lead our growing service department. We’re looking for a leader who knows how to build strong teams, elevate performance, and deliver exceptional customer care. The right manager will guide our service advisors and technicians to the next level of efficiency, communication, and customer satisfaction. We firmly believe that a well‑managed service department is the foundation of long‑term customer loyalty and repeat business. Compensation includes a salary and commission structure starting at $180,000. 

Your Daily Responsibilities:

• Direct and coordinate a busy import union shop and non‑union support staff, ensuring all work meets manufacturer and municipal standards.
• Maintain customer satisfaction levels that meet or exceed expectations set by both upper management and the manufacturer.
• Utilize advertising and marketing tools to generate a consistent flow of service business.
• Establish clear communication standards for advisors and technicians to ensure customers receive accurate, timely information.
• Ensure proper dispatching of work to technicians to maximize productivity for customer repairs and internal vehicle prep.
• Develop and implement training schedules for technicians, advisors, and support staff.
• Lead your team with constructive feedback, fostering morale, professionalism, and dealership integrity.
• Train staff to greet every customer with warmth, professionalism, and attention.
• Oversee monthly business results and present upcoming monthly goals to upper management.
• Guide advisors to sell and upsell services ethically, consistently, and effectively.
• Communicate professionally across all channels to resolve customer concerns quickly and thoroughly.

• Represent the dealership with professionalism, building long‑term relationships between customers and Toyota Mazda NJ Automall. 

  Qualities We’re Looking For:

• Minimum three years of experience managing a union shop in a franchised automotive dealership.
• Import manufacturer experience is a plus.
• Strong leadership, organizational skills, and a polished professional presence.
• Excellent written and verbal communication abilities.
• Proven ability to maintain high levels of customer satisfaction.
• Ability to ensure timely, compliant submission of all required manufacturer documents and approvals.
• Strong interpersonal skills with a focus on listening, empathy, and customer care.
• Reliable, presentable, and committed to maintaining a professional business appearance.
• Strong work ethic and ability to thrive in a fast‑paced, results‑driven environment.
• Experience delivering outstanding customer service, building trust, and driving satisfaction.
• Friendly, enthusiastic, reliable, and a positive team‑player attitude.
• Flexible scheduling, including availability on weekends and holidays.

• Strong computer skills, including DMS tools, Google Suite, and Microsoft Office.

  Equal Opportunity Employer:
  We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only  do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.  Come grow with us!

Benefits

  401k Plan 

Paid time off (PTO) 

Competitive Pay Plans 

Health Insurance 

Dental Insurance 

Vision Plans 

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