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Christian Brothers Automotive
Benefits:
- *Up to $110K+ Total Compensation: Features a strong base salary plus a lucrative variable incentive plan designed to turn above-and-beyond results into significant additional earning potential.
- Closed Every Weekend To Spend Time With Family & Friends
- Paid Vacation & Paid Holidays
- Earn More With Team Performance Bonuses
- Healthcare Benefits Available
- Matching Retirement Plans
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
- Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
- Weekly Lunches
- On-Going Training & Career Advancement
- Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available
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Job Title:
Automotive Service Manager
Location:
1220 E 9th St. Lockport, IL 60441
Job Overview:
As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment in their vehicle. Because of these reasons, you play a large role in building relationships with our guests. Our Service Managers have the responsibility of taking our guests through the entire repair process, keeping them informed on the status of their vehicle, and ensuring their satisfaction before they leave our facility.
The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include, but are not limited to, sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.
Responsibilities include, but are not limited to:
- Manage office and shop personnel and daily operations
- Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
- Take necessary corrective and/or disciplinary action for employee non-compliance
- Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
- Direct the smooth, orderly and organized operation of the store
- Maintain a personal positive attitude and positive communications at all times
- Develop estimates and work orders.
- Direct Service Writer''s development of our guest estimates and work orders and assign work orders to the technicians
- Ensure selection of quality parts
- Ensure target margins are achieved
- Open and close stores on a daily basis
- Perform daily accounting closing and balancing procedures
- Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Franchise Owner.
- Ensure all equipment is fully operational and in good working order.
- Ensure technicians have the resources needed to do their job
- Serve as the primary communications interface to the customers, before, during and after service
- Greet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
- Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
- Drive Service Team Excellence & Accountability: Run an effective, high-performing sales team by balancing proactive coaching with clear accountability standards to ensure target margins and revenue goals are consistently met.
- Mentor and Coach Daily: Commit to regular, hands-on coaching and staff development, instilling a culture where operational and service excellence is treated as a daily discipline.
- Champion Continuous Improvement: Foster a forward-thinking environment focused on continuous operational improvement, regularly analyzing workflows to optimize shop efficiency and elevate the guest experience.
- Leverage Emerging Tech & AI for Growth: Demonstrate a high level of technical aptitude by exploring and adopting modern technologies-including AI applications and digital shop management systems-to refine daily processes, uncover operational efficiencies, and propel business growth.
- Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
- Other duties may be assigned
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Qualifications:
- 5+ years work experience in Automotive Customer Service & Service Sales
- Supervisory or Management experience in the Automotive Industry
- Proficiency in Windows based computer software and automotive store applications
- Tech-Savvy Operational Skills: High level of comfort and proficiency utilizing tablets and smartphones as core tools to navigate modern shop management platforms, handle digital workflows, and maintain daily operational communications.
- Experience in TekMetric software application preferred, but not required
- Graduation from an industry recognized service training program preferred by not required
- ASE Service Consultant certification or equivalent experience
- Current driver's licenses
- Driving record acceptable to our current insurance carrier
Physical Requirements:
- Being on your feet for the majority of the workday (standing, walking, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Driving manual transmission vehicles
- Keeping a brisk work pace in a high-volume environment
- Using a keyboard and mouse several times daily
- Using a standard handset phone several times daily
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Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
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