Automotive Service

Job Description

Automotive Service Department Associate

We are looking for a dependable, organized Service Department Associate to support daily operations within our automotive service department. This role ensures smooth workflow, accurate documentation, and an exceptional customer experience throughout the service process. The ideal candidate is detail‑oriented, professional, and comfortable working in a fast‑paced environment.

Key Responsibilities

• Welcome customers and assist with check‑in and general service department needs
• Document customer concerns and service requests clearly and accurately
• Create, update, and organize repair orders and service files
• Coordinate appointment flow, vehicle status updates, and internal communication
• Support the service team with scheduling, paperwork, and follow‑up tasks
• Maintain a clean, organized, and customer‑friendly service area
• Ensure timely communication between customers and the service department

Qualifications

• Prior automotive or customer service experience preferred
• Strong communication and organizational skills
• Ability to multitask and manage a busy workflow
• Professional, friendly, and customer‑focused demeanor

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only  do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.  Come grow with us!

Benefits

  401k Plan 

Paid time off (PTO) 

Competitive Pay Plans 

Health Insurance 

Dental Insurance 

Vision Plans 

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