Join one of the largest Honda dealerships in Texas. Dallas Honda is growing, and we're looking for a customer-focused Service Advisor who thrives on building relationships, following proven processes, and delivering an exceptional service experience.
Work alongside a tenured, high-performing team with opportunities for career growth and advancement. If you're passionate about helping people, staying organized, and creating lifelong customers, we'd love to meet you.
Join a team where great customer service drives success.
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.
1 or more years of previous Service Advisor experience
1 or more years experience as an automotive technician a plus.
A team player who is focused on providing exemplary customer service.
1 year of mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in your state of residence
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
Additional information about our Total Rewards benefits can be reviewed on our careers site atwww.totalrewards.lithiadriveway.com.
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams deliveringAuto Done Easyfor our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership,Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions
| Location | Dallas, Texas |
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