Automotive Service Writer

Serpentini Automotive Group
  • North Olmsted, Ohio
  • Autofill and Review
30+ days ago

Job Description

Company:
Serpentini CDJR, a prominent family-owned and operated dealership, is seeking a dedicated Service Writer to join our team in North Olmsted, Ohio. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-tier automotive services.

Position:
We are hiring a proactive and experienced Service Writer to ensure smooth operations and exceptional customer service experiences in our service department.

Responsibilities:

  • Greet customers warmly, assess their automotive service needs, and document accurately.
  • Clearly explain repair diagnoses and recommend services based on manufacturer guidelines.
  • Provide detailed estimates of costs and timelines for repairs, adhering to Serpentini's pricing and process standards.
  • Schedule service appointments efficiently and coordinate service bay assignments.
  • Maintain continuous communication with technicians and customers throughout the service process.
  • Address customer inquiries and concerns promptly and professionally to ensure satisfaction.
  • Ensure meticulous documentation of service orders and invoices, following all store processes.

Expectations:

  • Minimum of 2 years' experience as an automotive service writer.
  • Proficient in automotive service procedures, manufacturer KPI scoring requirements, and terminology.
  • Ability to exceed monthly goals set by management and contribute to the team's success.
  • Strong interpersonal and communication skills to build lasting customer relationships.
  • Detail-oriented with exceptional organizational skills in a fast-paced environment.
  • Commitment to following all store processes and exceeding manufacturer KPI scoring requirements.

Benefits:

  • Competitive compensation based on experience.
  • Comprehensive health insurance benefits.
  • Paid vacation, holidays, and personal time off.
  • Opportunities for career growth and development in a supportive, family-oriented environment.

How to Apply:
Apply on this AD or in person at the store. We look forward to reviewing your application and potentially welcoming you to our team at Performance Nissan.

About Us:
Serpentini has been a trusted name in the Ohio automotive community for many years. We are committed to delivering superior service and fostering long-term customer relationships. Join us and be part of a team that values integrity, professionalism, and exceeding customer expectations. We are an EOE and DFW.

Numbers & Facts

LocationNorth Olmsted, Ohio
Websiteserpentinichevy.com

Skills

  • Automotive Repair and Maintenanceunmatched
  • Calendar Managementunmatched
  • Communication Skillsunmatched
  • Cost Estimatesunmatched
  • Customer Relationsunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Exceeded Sales Goalunmatched
  • Identify Issuesunmatched
  • Interpersonal Skillsunmatched
  • Performance Metricsunmatched
  • Pricingunmatched
  • Resolve Customer Issuesunmatched
  • Service Deliveryunmatched
  • Writing Skillsunmatched

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