At Ice Cold Air, we take care of people. We understand that relationships are everything. Our word is our bond. We always do our best. We understand that our attitude determines our altitude, so we remain positive.
If this sounds like you, apply here.
We’re seeking a skilled Automotive Service Writer to join our team and enhance customer experiences while driving operational efficiency. This role combines technical expertise, exceptional communication, and a passion for delivering top-tier service. Key Responsibilities
Serve as the primary point of contact for customers, ensuring clear communication in about vehicle issues, repair processes, and service recommendations.
Schedule appointments, manage workflow, and coordinate with technicians to optimize shop productivity.
Provide accurate cost and time estimates, explain technical details in layman’s terms, and handle billing.
Proactively recommend maintenance services (e.g., oil changes, brake inspections) while respecting customer preferences and budgets.
Resolve concerns, manage follow-ups, and maintain detailed records of interactions and repairs.
Qualifications
Fluency in English (written and spoken). and Spanish a +
2+ years of experience in automotive service advisement, customer service, or related roles.
Foundational knowledge of automotive systems/repairs (ASE certification or technical training is a plus).
Strong multitasking, problem-solving, and interpersonal skill2.
Proficiency with automotive software and office tools (e.g., Microsoft Office).
Tech Savvy must be able to navigate cellular phones and tablets with ease.
Why Join Us?
Competitive salary, health insurance reimbursement and retirement plans.
Paid time off, professional development opportunities, and a supportive team environment.
Career growth in a dynamic, customer-focused automotive service setting.
Apply Today! We value diversity and encourage applicants from all backgrounds to apply.
Numbers & Facts
Location
Tampa, FL
Job Type
Full-time
Skills
ASEunmatched
Automotive Industryunmatched
Automotive Repair and Maintenanceunmatched
Automotive Technologyunmatched
Billingunmatched
Budgetingunmatched
Calendar Managementunmatched
Cellular Telephoneunmatched
Communication Skillsunmatched
Cost Estimatesunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
English Languageunmatched
Health Insuranceunmatched
Interpersonal Skillsunmatched
Maintenance Servicesunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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