Automotive Service Writer - Up to $80K+ - 2615

Automotive Service Writer - Weekly Base PLUS Weekly Bonus Opportunity

Location: Charlotte, NC
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Pay Rate: $800-$1,000 weekly base, depending on experience
Pay Type: Base pay plus weekly sales bonus/commission

Introduction

We are seeking an experienced Automotive Service Writer in Charlotte, NC for a well-established independent repair shop. This customer-facing role is ideal for an experienced service writer who can write repair orders, coordinate parts, and confidently present recommended services to customers. The shop operates Monday-Friday and services a mix of domestic, European, and Asian vehicles.

Key Responsibilities

• Write service tickets and accurately document customer vehicle concerns.
• Communicate with customers about recommended automotive repairs and services.
• Present and sell recommended services while maintaining a customer-focused approach.
• Order parts needed for approved repairs and coordinate with the technician.
• Help manage repair orders from customer intake through completion.
• Use NAPA TRACS for shop management and AutoVitals for digital vehicle inspection workflow.
• Follow up with customers and support an organized, efficient service process.
• Work closely with ownership and take direction on shop priorities and customer needs.

Qualifications

• 2+ years of automotive service writing or Automotive Service Writer experience.
• Experience writing repair orders, ordering parts, and selling automotive services.
• Strong customer communication and service skills.
• Strong typing skills are a plus.
• Willingness to learn and take direction from ownership.
• Ability to work effectively in a small, hands-on independent repair shop.
• Able to follow the shop's job-related uniform and hygiene standards.

Compensation & Benefits

• $800-$1,000 weekly base pay, depending on experience.
• Sales bonus/commission based on your sales!
• Based on current sales, bonus earnings average approximately $400 per week; actual earnings vary based on sales and are not guaranteed.
• Weekly pay, with payday on Monday.
• After the 90-day probationary period, $50 per week added to the employee's paycheck to help with the cost of individually obtained medical, dental, and vision insurance.
• One week of PTO after one year.
• Six major U.S. holidays paid.
• The shop closes for one week at the end of June and for the week of Christmas.
• Employer-paid training opportunities.
• Uniforms provided.

Why Work Here

This is a long-established independent automotive repair shop with an experienced, hands-on owner who works alongside the team. The four-bay, four-lift facility services approximately 25-50 vehicles per week across domestic, European, and Asian makes.

The shop uses NAPA TRACS, AutoVitals, and Kukui to support service operations and customer communication. With a small current team, the Service Writer will have a direct working relationship with ownership and an important role in the customer experience.

Apply today or connect with Promotive to learn more about this Automotive Service Writer opportunity in Charlotte.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.

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