AUTOMOTIVE SHOP DISPATCHER MONDAY FRIDAY NO WEEKENDS + MONTHLY COMMISSION

AUTOMOTIVE SHOP DISPATCHER MONDAY FRIDAY NO WEEKENDS + MONTHLY COMMISSION

C. Harper Chevrolet / Cadillac
4435 State Route 51
Belle Vernon, PA 15012
Full-Time

MONDAY FRIDAY | 7:30 AM 5:00 PM

NO WEEKENDS

BASE SALARY + MONTHLY PERFORMANCE COMMISSION

HIGH-VOLUME AUTOMOTIVE SERVICE DEPARTMENT

C. Harper Chevrolet / Cadillac is looking for an experienced, highly organized Automotive Shop Dispatcher to manage the daily workflow of our high-volume Service Department in Belle Vernon.

The Shop Dispatcher is the traffic controller of the entire service operation.

You're responsible for getting the right job to the right technician at the right time - while balancing technician productivity, customer deadlines, warranty requirements, shop capacity, customer satisfaction and dealership profitability.

If you understand technician efficiency, hours turned, labor gross, workflow and how a busy dealership service department actually operates, we want to talk with you.

And there's another major advantage:

Monday through Friday. No weekends.

SCHEDULE

Monday Friday

7:30 AM 5:00 PM

NO WEEKENDS

If you've spent years working Saturdays in dealership Fixed Operations and you're ready for a more predictable schedule, this opportunity deserves your attention.

COMPENSATION

This position offers:

• Competitive base salary

• Monthly performance commission

• Performance-based earning opportunities

• Annual performance reviews

• Career advancement opportunities

YOUR MONTHLY COMMISSION IS DIRECTLY TIED TO SERVICE-DEPARTMENT PERFORMANCE:

• Total shop hours turned

• Manufacturer customer-satisfaction scores

• Overall gross-profit percentage

When the shop performs, you participate in that success.

WHAT YOU'LL DO

• Dispatch repair orders to technicians

• Match jobs with technician training and certification levels

• Match repairs with technician skill sets

• Monitor technician workload and availability

• Maintain fair and consistent work distribution

• Help ensure technicians have opportunities to produce hours

• Keep technicians supplied with productive work

• Monitor technician efficiency and productivity

• Track shop hours and workflow

• Consider labor gross profit when assigning work

• Assign the right technician to the right repair

• Monitor work after it has been dispatched

• Identify stalled repairs

• Follow through until assigned work is completed

• Adjust shop priorities throughout the day

• Accommodate same-day appointments

• Handle waiter priorities

• Coordinate tow-in vehicles

• Manage unexpected repair situations

• Help maintain smooth vehicle flow throughout the department

YOU'RE NOT JUST DISPATCHING REPAIR ORDERS.

A great Shop Dispatcher understands the bigger picture.

Every dispatch decision can affect:

Technician productivity.

Hours turned.

Customer wait times.

Labor gross.

Service Advisor performance.

Customer satisfaction.

Technician morale.

Dealership profitability.

The objective isn't simply to hand someone the next repair order.

It's to keep the entire shop organized, productive and moving.

PRE-WRITES & SERVICE OPPORTUNITIES

You'll assist Service Advisors by completing pre-writes and reviewing:

• Vehicle service history

• Manufacturer maintenance requirements

• Previous recommendations

• Previously declined services

• Open maintenance opportunities

• Upcoming vehicle needs

The objective is straightforward:

Identify legitimate service opportunities before the customer arrives.

That helps Advisors prepare.

It helps customers maintain their vehicles.

And it helps keep technicians productive.

PDI & NEW-VEHICLE COORDINATION

You'll also help coordinate the dealership's Pre-Delivery Inspection process.

Responsibilities include:

• Coordinating movement of new vehicles

• Opening PDI repair orders

• Assigning PDI work

• Monitoring PDI completion

• Final-closing PDI repair orders

• Ensuring new vehicles move through the process efficiently

• Coordinating with Sales, Service and technicians when priorities change

WARRANTY DOCUMENTATION

Accurate warranty documentation matters.

You'll work directly with technicians to identify and correct documentation issues before they become bigger problems.

That includes helping ensure:

• Repair documentation is complete

• Technician stories are accurate

• Required information is documented

• Warranty repair orders meet manufacturer requirements

• Corrections are completed promptly

YOU'LL WORK WITH THE ENTIRE DEALERSHIP.

The Dispatcher sits at the center of Fixed Operations.

You'll communicate daily with:

• Service Advisors

• Automotive Technicians

• Parts Department

• Warranty Department

• Service Management

• Sales Department

• Dealership Management

Strong communication isn't optional.

It's one of the most important parts of the position.

WHO WE'RE LOOKING FOR

• Automotive dealership experience strongly preferred

• Previous Shop Dispatcher experience is a major plus

• Service Advisor experience is a plus

• Automotive Technician experience is a plus

• Warranty experience is a plus

• Assistant Service Manager or shop-management experience is a plus

• Strong understanding of technician productivity

• Understanding of technician efficiency

• Understanding of flat-rate shop operations

• Understanding of hours turned

• Understanding of labor gross profit

• Understanding of warranty documentation

• Strong organizational abilities

• Excellent communication skills

• Excellent time-management skills

• Ability to manage multiple priorities simultaneously

• Strong sense of fairness and integrity

• Ability to hold people accountable professionally

• Positive, team-first attitude

• Ability to remain calm when priorities change

• Ability to make decisions quickly

• Ability to solve problems without creating unnecessary drama

• CDK DMS experience preferred

SERVICE ADVISOR? THIS COULD BE YOUR NEXT MOVE.

If you've spent years on the Service Drive and understand:

• Repair orders

• Technician skill levels

• Customer-pay work

• Warranty

• Labor times

• Maintenance recommendations

• Shop productivity

• Customer satisfaction

you may already have much of the knowledge needed to become a successful Dispatcher.

And if you're ready to step away from a traditional Advisor schedule, remember:

Monday Friday.

7:30 AM 5:00 PM.

No weekends.

TECHNICIAN LOOKING TO GET OFF THE LINE?

Your technical experience could also make you an excellent candidate.

A former technician often understands exactly:

• Which technician should receive which job

• How long repairs should realistically take

• Which jobs require advanced diagnostic abilities

• Why workflow matters

• What kills technician productivity

• How poor dispatching costs technicians money

If you're ready to use your automotive knowledge in a leadership and operational role rather than turning wrenches every day, we want to talk with you.

FAIRNESS MATTERS.

Technicians earn their living based on the work moving through the shop.

That means Dispatch has to be fair.

The objective is to distribute work based on:

Training.

Certifications.

Skill level.

Efficiency.

Workload.

Customer needs.

Shop productivity.

Not favoritism.

We're looking for someone with the integrity and judgment to balance technician earning opportunities with the needs of the customer and dealership.

WHAT C. HARPER OFFERS

• Competitive base salary

• Monthly performance commission

• Monday Friday schedule

• No weekends

• Full-time employment

• Medical insurance

• Dental insurance

• Vision insurance

• No-cost medical insurance plan option available

• 401(k) with annual company contribution

• Paid time off beginning after your 90-day introductory period

• Company-paid short-term disability

• Company-paid life insurance

• Additional insurance options available

• Annual performance reviews

• Professional development

• Career advancement opportunities throughout C. Harper Auto Group

• Family-owned organization with more than 40 years of success

BE THE PERSON WHO KEEPS THE SHOP MOVING.

A high-volume service department needs someone who can see the entire operation.

Someone who knows what's waiting.

What's stalled.

Which technician is available.

Which vehicle has a customer waiting.

Which repair needs advanced diagnostic experience.

Which PDI needs to be completed.

Which Advisor needs an update.

And what needs to happen next.

That's the Shop Dispatcher.

C. Harper Auto Group represents Chevrolet, Cadillac, Buick, GMC, Ford, Kia, Chrysler, Dodge, Jeep, Ram and Honda and has served Southwestern Pennsylvania for more than four decades.

If you're an experienced automotive professional ready to take control of the workflow of a high-volume Service Department - while enjoying a Monday Friday schedule with no weekends - apply today.

C. HARPER CHEVROLET / CADILLAC
4435 State Route 51
Belle Vernon, PA 15012

C. Harper Auto Group is an Equal Opportunity Employer.

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