About the Role:
Locally owned and operated full service auto repair shop is looking for a driven and experienced Automotive Store Manager to lead our team and keep our shop running at peak performance. This is your opportunity to take the wheel of a well-known brand and make a real impact on both customer satisfaction and business growth. If you're passionate about the automotive industry and love developing winning teams, we want to hear from you!
Responsibilities:
- Oversee daily store operations including scheduling, workflow management, and quality control
- Lead, coach, and develop a team of automotive technicians and service advisors
- Drive sales performance by meeting and exceeding revenue and profitability goals
- Deliver exceptional customer service and resolve escalated customer concerns
- Manage inventory, parts ordering, and vendor relationships
- Ensure compliance with safety standards, shop policies, and industry regulations
- Monitor and analyze key performance indicators (KPIs) to improve store efficiency
Requirements:
- Previous automotive store management or service management experience required
- Strong knowledge of automotive repair, tires, and general maintenance services
- Proven ability to lead a team and foster a positive, productive work environment
- Excellent customer service and communication skills
- Experience with automotive shop management software and point-of-sale systems
- Ability to meet sales goals and manage budgets effectively
- Valid driver's license with a clean driving record
About Us:
We have been a trusted name in automotive repair and tire services for decades, with a reputation built on honest, reliable service that keeps customers coming back. Our Grand Rapids location is proud to serve the local community with a full range of auto repair and maintenance solutions. We offer a supportive team environment, competitive compensation, and the backing of a nationally recognized brand that invests in its people.
Tuffy is one of the largest automotive service franchises in the country, and we are always looking for qualified individuals to join our team of automotive service professionals.
OUR MISSION STATEMENT
To Provide the Best Automotive Repair Service in the Industry Through a Continuous Commitment to Quality and Customer Service.
There was a time in America when you either did it right or you didn’t do it at all. Your work was your reputation. Character was forged from a solid job well done — again and again. At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there’s only a right way. Tuffy. Done Right. Period.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tuffy Corporate.