Get ready for your best career experience! Delaware Tire Centers is a group of family owned automotive service centers in Delaware and Maryland. We are looking for the ideal candidate to join our growing team of business professionals. We have been in business since 1968 serving the Delmarva area. We are seeking enthusiastic, friendly, customer service oriented store manager with excellent interpersonal and communication skills. If this is you, we would love to hear from you!
Position Summary
The Automotive Store Manager is responsible for overseeing the daily operations of the Delaware Tire Center retail location. This position ensures the store delivers exceptional customer service, maintains profitability, meets sales and operational goals, and upholds company standards for safety, performance, and professionalism. The Store Manager leads, motivates, and develops the store team to achieve business objectives while ensuring compliance with all company policies and procedures.
Essential Duties and Responsibilities
Manage all store operations including sales, customer service, staffing, inventory control, and shop productivity.
Lead by example to promote a high level of customer satisfaction and professionalism in all interactions.
Monitor store performance metrics (sales goals, margins, expenses, labor costs) and implement strategies for improvement.
Ensure proper staffing levels; recruit, hire, train, and schedule employees to meet operational needs.
Conduct employee performance evaluations and provide coaching, counseling, and discipline as necessary.
Oversee tire and automotive service operations to ensure quality workmanship, efficiency, and safety compliance.
Manage inventory, including ordering, receiving, stock rotation, and shrink control.
Ensure compliance with all state and federal regulations, including OSHA and environmental standards.
Maintain a clean, safe, and organized facility in accordance with company image standards.
Prepare and review daily, weekly, and monthly reports; submit required documentation to corporate office.
Promote company programs, warranties, and customer loyalty initiatives.
Serve as the primary contact for escalated customer concerns and resolve issues promptly and professionally.
Maintain positive relationships with vendors, customers, and the local community.
Other duties as assigned
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Minimum of 3–5 years of experience in retail management, preferably in an automotive or tire service environment.
Strong leadership, communication, and problem-solving skills.
Knowledge of automotive repair, tire service, and related shop operations.
Ability to read and interpret financial statements and operational reports.
Proficiency with POS systems, inventory management, and Microsoft Office applications.
Valid driver’s license and acceptable driving record required.
Physical Requirements
Ability to stand, walk, and move throughout the store and service area for extended periods.
Must be able to lift up to 50 pounds and occasionally more with assistance.
Frequent bending, stooping, reaching, and working in varying temperature environments (indoor/outdoor).
Work Schedule
Performance Metrics
Sales growth and profitability
Customer satisfaction scores and retention
Employee engagement and retention
Operational efficiency and compliance with company standards