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Automotive Technician 1

Inside Car Guys

Newbury Park, CA

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JOB DETAILS
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, High School Diploma, Maintenance Services, Preventative Maintenance, Repair Orders, Retail Management, Sales, Short Messaging Service (SMS), Team Player, Test Equipment, Time Management, Up-Selling, Writing Skills
LOCATION
Newbury Park, CA
POSTED
30+ days ago
Benefits:
  • Company parties
  • Competitive salary
  • Opportunity for advancement

Benefits/Perks
  • Careers Advancement Opportunities 
  • Flexible Scheduling
  • Competitive Compensation
Company / Position Overview
We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Automotive Technician 1 to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment.
Job Summary
  •  Deliver superior customer service as the first point of contact for service customers 
  • Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs 
  • Provide exceptional customer service that delivers repeat business
  • Accurately document customer concerns and vehicle symptoms
  • Create, manage, and update repair orders
  • Communicate vehicle diagnostics and repair needs clearly to technicians
  • Explain recommended repairs and maintenance services to customers 
  • Upsell necessary and recommended repairs and preventative maintenance ethically
  • Provide timely status updates throughout the repair process
  • Coordinate with technicians, vendors, and customers to ensure smooth workflow
  • Schedule, confirm, and follow up on service appointments
  • Maintain a professional appearance, positive attitude, and high energy 
Qualifications
  • Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician
  • Strong automotive repair knowledge and technical understanding 
  • Excellent communication, sales, and customer service skills
  • Proven service sales ability
  • Proven ability to maintain 5-star customer satisfaction ratings 
  • Experience working with repair shop management software 
  • Comfortable using computers, texting, and digital communication tools
  • Ability to work effectively in a team-oriented, process-driven environment 
  • Familiarity with diagnostic and testing equipment
  • High school diploma or equivalent
  • Energetic, positive team player, and reliable 

About the Company

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Inside Car Guys

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