Automotive Used Car Manager Toyota

Job Description

Empire Automotive Group: Toyota of Huntington

POSITION: USED CAR MANAGER

Empire Toyota of Huntington is on the lookout for a seasoned Used Car Manager ready to take our operations to the next level. This is an exceptional opportunity for a driven and visionary leader to grow our used vehicle business. We offer a competitive pay and commission structure, ensuring you earn what you deserve. Join us and accelerate your career with Empire Automotive Group!

Your Daily Work Schedule:

• Monitor and manage dealership inventory of used car vehicles.
• Daily review of outbound emails & incoming leads on used cars using Dealer Socket.
• Establish standards for appraising and performs the appraising function.
• Strong understanding of market conditions, learning new ways to acquire vehicles.
• Weekly communication with management on trade-in vehicles.
• Ability to help sales team effectively close customers and build relationships.
• Minimum of three years of experience in automotive sales.
• Proven track record of achieving sales targets and increasing profitability.
• Working knowledge of industry software and inventory management tools and CRM.
• Establishes recommended unit sales and dollar gross profit objectives for daily operating control.
• Organizes and directs sales meetings, counseling and training the sales force.
• “Walking the lot” making sure all cars are front-line ready: Year stickers, plate frames, line straight and adding and removing wholesale units.
• Approves sales contracts and assists in closing.
• Reviews advertising and promotional plans with salespersons
• Prepares forecasts for daily operating control.

Vehicle & Lease Management

• Address all "Needs Attention" items in V-Auto.
• Update the Used Car Route Sheet with unit recon needs.
• Send emails for off-lease units requiring purchase.
• Email regarding off-brand lease purchases if any trades occur.
• Monitor missed trade opportunities.

Pending & Appointments

• Review the pending list for deliveries involving trades.
• Confirm daily appointments and follow up with no-shows from the previous day.

Follow-Ups & Customer Interaction

• Conduct 1-on-1 follow-ups for unsold opportunities from the previous day. This includes fresh ups, phone ups, and email leads.
• Review inbound and outbound calls through Car Wars.
• Maintain communication with the BDC team.

Utilization & Logs

• Ensure Auto Packet Utilization for emails and showroom interactions before desking deals.
• Conduct early flybys and T.O.’s—ensure no customer leaves without proper engagement.
• Verify the disk log against Crowe, Phone Log, and F12 Deals.
• Perform daily checks on dealer websites.
• Verify the source for each customer while desking deals.
• Organize and check folders.
• Ensure keys are secured in the machine

We have fostered a welcoming dealer culture that supports all employees and empowers them to excel in their roles. The Used Car Manager will continue to guide the sales team, providing them with valuable resources to enhance their automotive expertise, ensuring customers enjoy a positive and seamless car-buying experience.

Qualities we’re looking for:

• You have at least one year used vehicle sales experience and have a broad knowledge of all types of vehicles.
• You have three years of managing inventory at a dealership level.
• Supervisory experience preferred.
• Reliable and presentable in business attire, representing in a professional manner.
• You have a strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• You are open to constructive feedback to improve your performance and development.
• Flexible with work scheduling and availability to work weekends and holidays.
• You have strong computer and multitasking skills, which includes Microsoft Office.
• You will operate a clean, organized, presentable workplace with a strong attention to detail.
• High school diploma or the equivalent 

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only  do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.  Come grow with us!

Benefits

  401k Plan 

Paid time off (PTO) 

Competitive Pay Plans 

Health Insurance 

Dental Insurance 

Vision Plans 

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