Automotive Used Car Sales Manager

Used Car Sales Manager

Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales operations. This role is responsible for driving used vehicle sales, maximizing gross profit, managing inventory turn and aging, and developing a high-performing sales team while delivering a best-in-class customer experience.

The ideal candidate has a strong background in used car operations, inventory management, pricing strategy, and dealership KPIs, and thrives in a fast-paced, high-volume dealership environment.

What You'll Do (Key Responsibilities)

Sales Leadership & Team Management

• Lead, coach, and motivate the used car sales team to achieve sales, gross, and CSI targets
• Conduct daily sales meetings, one-on-one coaching, and performance evaluations
• Set expectations around lead handling, customer follow-up, and closing efficiency

Used Vehicle Strategy & Performance

• Manage used vehicle sales performance, including volume, front-end gross, and turn rate
• Analyze market data, online pricing, and competitor activity to ensure competitive positioning
• Work with leadership to establish sales goals and performance benchmarks

Inventory, Merchandising & Pricing

• Oversee used vehicle inventory, including acquisition strategy, pricing, merchandising, and aging
• Monitor recon timelines and coordinate with service to improve speed to market
• Ensure vehicles are merchandised effectively online with competitive pricing and photos

Customer Experience & CSI

• Maintain a customer-centric culture focused on transparency and trust
• Handle customer escalations professionally and ensure positive resolutions
• Drive repeat and referral business through exceptional customer satisfaction

Process, Compliance & Technology

• Ensure compliance with dealership policies, processes, and lender requirements
• Utilize CRM and DMS systems to track performance and manage sales pipelines
• Support desking, structuring deals, and lender communications as needed

What We're Looking For (Qualifications)

• 3–5+ years of automotive sales management experience, with a strong focus on used vehicles

• Proven success managing used car inventory, pricing, and profitability

• Strong leadership, coaching, and team-development skills

• Excellent communication, negotiation, and interpersonal abilities

• Working knowledge of dealership operations, finance, and inventory metrics

• Experience with DMS and CRM platforms (Reynolds & Reynolds, CDK, VinSolutions, DealerSocket, etc.)

• Ability to thrive in a high-volume, performance-driven dealership

• High standards of professionalism, integrity, and confidentiality

Compensation & Benefits

• Competitive compensation plan (salary + performance-based incentives)
• Health, dental, and vision insurance
• Life insurance options
• 401(k) with company match
• Paid time off
• Career growth opportunities within a respected dealership group

Why Work at Ross Downing Chrysler Dodge Jeep Ram of Mobile?

• Strong used vehicle inventory and acquisition strategy
• Supportive leadership team and collaborative culture
• High customer traffic and brand recognition
• Opportunity to directly impact profitability and dealership growth

Equal Opportunity Employer

Ross Downing Chrysler Dodge Jeep Ram of Mobile is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace for all employees.