Automotive Warranty Administrator

Arlington Heights Ford is looking for an experienced Automotive Warranty Administrator to join our high-performing Fixed Operations team. This is not a low-volume warranty desk. We operate a busy, fast-paced, high-volume Service Department along with our Ford Pro Elite Commercial Service Center, creating significant warranty, recall, commercial and repair-order activity. We are looking for an experienced warranty professional who knows how to keep claims moving, protect dealership gross, maintain compliance and make sure legitimate warranty work gets processed and paid correctly. If you have strong automotive dealership warranty administration experience on CDK, understand Ford manufacturer warranty policies and procedures, are highly organized and can handle substantial volume without sacrificing accuracy, we want to talk with you. This Is a High-Volume Warranty Position The right candidate will be comfortable working in an environment where the day moves quickly and details matter. Our Warranty Administrator plays a critical role in the financial and operational performance of the Service Department. Youll work closely with Service Advisors, technicians, Parts personnel, Service management and dealership leadership to make sure warranty claims are accurate, complete, compliant, submitted promptly and collected properly. This position requires someone who can manage volume, recognize problems before they become chargebacks and follow a claim all the way through payment Job Responsibilities Prepare, review and submit manufacturer warranty claimsProcess Ford warranty repairs in accordance with current Ford Motor Company warranty policies and proceduresReview repair orders for proper documentation before claim submissionVerify technician stories, concern/cause/correction documentation and required supporting informationVerify labor operations, labor times, causal parts and related partsConfirm technician time punches and supporting documentation when requiredReview warranty eligibility and vehicle coverageProcess recalls, field service actions, campaigns and other manufacturer programsSubmit warranty claims accurately and within required timeframesTrack outstanding, rejected, suspended and unpaid warranty claimsCorrect and resubmit claims when necessaryFollow claims through final paymentReconcile warranty schedules and receivablesIdentify shortages, deductions and payment discrepanciesWork with Service Advisors and technicians to correct incomplete repair-order documentationMaintain required warranty records and supporting documentationAssist with manufacturer warranty auditsHelp protect the dealership against unnecessary warranty chargebacksStay current on Ford warranty policies, bulletins, procedures and program changesMaintain organized records for warranty claims and audit supportCommunicate warranty trends and recurring documentation issues to Service managementHelp improve warranty processes, claim accuracy and departmental efficiency Benefits: 401(k) Plan401(k) MatchingDental insurance: EE, EC, ES & FamVision insurance: EE, EC, ES & FamHealth insurance: EE, EC, ES & FamGroup Life and AD&D insuranceDisability insurance - Long-term and Short-termCritical Illness Insurance:Accident InsurancePaid time offOngoing training and career development opportunitiesEmployee Vehicle Purchase Opportunities