We are seeking a detail-oriented and reliable Automotive Warranty Administrator to join our team. This role is critical to ensure accurate and timely processing of warranty claims while supporting our service department and delivering a seamless customer experience.
Key Responsibilities:
· Show up on time ready to work each day
· Maintain a positive, “can-do” attitude in a fast-paced environment
· Process warranty claims daily as customers pick up their vehicles
· Review repair orders for proper time stamps, documentation, and technician notes
· Return repair orders to service advisors when corrections are required
· Log returned repair orders with detailed reasons for tracking and accountability
· Submit repairs for digital imaging approvals when required
· Submit repairs to the powertrain center for authorization as needed
· Communicate approvals and denials promptly to service advisors
· Notify management of any rejected claims
· Monitor and report any warranty receivable over 30 days to management
· Reconcile and clear warranty schedules; post warranty payables accurately
Qualifications:
· Previous automotive warranty or dealership experience preferred
· Strong attention to detail and organizational skills
· Ability to multitask and meet daily deadlines
· Effective communication skills with team members and management
· Proficiency with dealership management systems (DMS) is a plus
What We Offer:
· Competitive pay
· Supportive team environment
· Opportunities for growth within the organization
If you are dependable, detail-driven, and ready to contribute to a high-performing service team, we encourage you to apply today
| Location | Charlotte, NC |
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