AV (Audio Visual) Technician

AV (Audio Visual) Technician

Role: AV (Audio Visual) Technician

Location: Kalamazoo, Michigan 49001

Duration: One year + contract (Possible Extension)

Job Description

• Experienced and capable audio visual contract support technician for the Research and Development (R&D) scientific areas.

• Provide application support for both Audio Visual and teleconference systems utilized by Zoetis Research and Development staff.

• This requires in-depth experience in Enterprise Audio/Video systems and the ability to provide support and resolution for these systems quickly.

• Also, provide support to all levels of customers including senior executives.

• Build strong relationships with users to track, understand and resolve their technical issues.

• Be willing to take ownership of user issues, monitor progress and keep users informed until resolution occurs.

• Understand Service Support activities (Incident Management, Problem Management, and Change Management).

Objectives:

• Provide Audio/Visual Support for Zoetis enterprise systems

• Liaison between multiple Business Technology organizations to provide comprehensive support

Skills:

• The ideal candidate should possess a working knowledge of AV systems, current AV technology, a solid understanding of teleconference systems and the aptitude to learn new and possibly complex systems as required.

• The candidate should have good problem diagnosis and repair skills coupled with solid exposure to database concepts, and knowledge of both client/server and web-based application architectures.

• Strong customer / communication skills along with three to five years industry working experience in application/technical support is essential.

• Candidate should demonstrate the ability to work closely with other global divisions to accomplish stated objectives.

• Also, the candidate should be able to work on their own, with minimal direct supervision, or as part of a team.

• They will need to be able to prioritize multiple tasks, and use available resources to solve issues quickly.

• AV Experience: CTS or CTS-D certification DMC-E certification Experience with digital video switching and routing Experience with audio DSPs Ability to lift equipment up to 50lbs