AV Commissioning Engineer

Summary/Objective:

The AV Commissioning Engineer will be an integral part our global engineering team, offering freedom and flexibility as well as a different working environment most days. This is a remote (work from home) and onsite role as needed. Working across a number of different client sites you will use your engineering skills and technical knowledge to commission and integrate video-conference and AV equipment, as well as completing preventative maintenance checks, diagnosis and repair.

Essential Functions:

• Working with the Operations team, project managers and programmers in providing complete, fully functional integrated audio-visual systems.
• Interfaces with assigned project manager, client contacts and all Tech-Ops and Engineering staff in the commissioning process
• Responsible for reviewing project CAD documentation and correcting for as-built purposes and communicating project snag list to project manager
• Assists the project manager with regular written reporting and handling client-requested changes to scope (change orders)
• Assists installation technicians/contractors and clients with field questions and clarifications
• Responsible for configuration of UC platforms, AV over IP/fiber, IP and network switch configuration of all AV devices residing on a network. Updating of device firmware where applicable.
• Advanced capabilities for troubleshooting Microsoft Teams and UC solutions, complete AV rack builds, bespoke system designs and client AV standards
• Able to effectively communicate with onsite/remote IT teams to resolve networking and patching issues
• Ability to work with a programmer for in-room control and audio DSP program setup and test. Able to use Dante controller and open and load audio DSP program file
• Setting up of device EDID and testing of point-to-point and multipoint video over IP/Fibre/HDbT devices over the network
• Ability to field test and resolve issues with AV control program, hardware configuration equipment and control program as per design brief in a logical manner
• Responsible for completing commissioning QA checklists, rack testing and escalating and resolving issues with the installation, system design, control program and equipment.
• Responsible for managing and storing the final control program and audio DSP code on the project server
• Provide training on AV / UC systems to clients
• Audio-video solutions could include the following:
• Video systems; Microsoft Teams, Zoom, Cisco/Webex, Poly, Google
• UC cloud services; Poly RealConnect, Pexip, BlueJeans, Webex, Starleaf
• Control Systems; Crestron, AMX, Extron, QSC
• Audio DSP; QSC, Biamp, ClearOne,
• Video distribution systems; Crestron DM/NVX, Extron DTP, Kramer HDbT, Aurora HDbT/Fibre.
• Wireless presentation; Crestron, Barco, Mersive, Extron, Kramer
• Digital signage systems; Brightsign, Evertz; VBrick, Barco, Planar, Samsung, LG
• Remote monitoring: Crestron Fusion, AMX RMS, Cyviz,
• Video wall: Samsung, Planar, Barco.

What do we require from you?

• General CTS preferred
• A thorough, demonstrable understanding of systems integration techniques
• Skilled in the programming of audio DSP units + loading of Crestron, Extron and AMX code + basic IP networking
• Can create customer training presentations and user guides in PowerPoint/Word if required
• Experience installing audio-visual, Unified communications, videoconferencing, corporate video, control systems, low voltage, voice/data cabling, structured cabling, fibre optic, or related systems strongly preferred

Competencies:

• Mature personality with the ability to work both on own initiative and in a team environment, often under pressure and strict deadlines
• The position of Installation requires the following attributes: technical capability, professionalism, self-motivation, self-discipline, focus and attention to detail and punctuality
• Excellent communication and organizational skills with the ability to prioritize an often conflicting workload
• Innovative, with the ability to implement problem-solving initiatives
• Flexibility regarding working hours and willingness to travel extensively
• High level of professionalism and customer awareness
• This role offers the opportunity to participate in ongoing training and development to keep you up to date with the latest technologies in the Video Conferencing and AV market
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• Supervisory Responsibility: Supervision of L1 and L2 Technicians and Team Lead responsibilities, including sign-off.
• Work Environment: Varies depending on the client site.
• Physical Demands: Physically fit, lifting required
• Position Type/Expected Hours of Work: Full time, 40 hours per week.
• Travel: Flexibility and the ability to travel is an essential part of this role.

Required Education and Experience:

• Have a minimum of 4 years of experience in a similar position
• Technical knowledge and proven install experience of VC and AV solutions including (but not restricted to) Cisco, AMX, Creston, Microsoft, Zoom, Polycom
• Audio DSP/QSC
• Supervisory / Team Lead experience
• Preferred Education and Experience: Brand experience and qualifications in the following is desirable but not essential: digital media signage applications (Cisco, Samsung, Tripleplay, Signage Live, Appspace), Codian MCU, CTM, ClearOne, Extron, Lifesize, CTS Infocomm Qualified (CTS-I and CTS-D), AMX Qualified (CTS-I and CTS-D), QSC and Biamp qualified.

Additional Eligibility Qualifications:

• Full clean driving license
• US Passport/Work Authorization/Clean Background Check