AV Field Implementation Manager

How You'll Contribute:

The Field Implementation Manager (FIM) is a senior field leadership and technical executiongovernance role within Diversified's Technical Operations (Tech Ops) organization. This positionserves as the highest field-facing execution authority during the implementation phase of projectsand is accountable for ensuring that complex broadcast, media, experiential AV, and enterprise AVsystems are executed safely, accurately, efficiently, and in full alignment with engineering intent,project schedules, and Diversified standards.

The FIM plays a critical role before installation begins by partnering with the Account Executive duringearly site walks and pre-implementation assessments to evaluate site conditions, access,infrastructure readiness, constructability, sequencing constraints, and unique environmentalconsiderations. The FIM is responsible for documenting and clearly communicating these findingsthrough written assessments, photographs, diagrams, and annotated drawings as required, ensuringEngineering, Project Management, Fabrication, and Operations teams have a shared and accurateunderstanding of the installation environment.

During execution, the FIM operates above Installation Site Supervisors and Lead Technicians,providing multi-site execution governance, technical escalation authority, and field leadership acrossactive projects. The FIM ensures that systems are not only installed correctly, but that what wasdesigned, fabricated, kitted, shipped, and delivered matches specification exactly, with zero-defectexpectations applied to materials readiness, logistics coordination, and commissioningpreparedness.

The Field Implementation Manager works in close collaboration with Tech Ops Project Managers,Engineering (COE), Fabrication Services, Operations, Logistics & Compliance, and Supply Chain toensure a seamless transition from design through fabrication, kitting, delivery, installation, andcommissioning. As a highly visible, customer-facing leader, the FIM must demonstrateprofessionalism, composure, and technical clarity, including the ability to answer challengingtechnical questions or translate complex systems into clear, client-understandable terms withpatience and confidence.

The Field Implementation Manager operates as the technical execution authority within the Tech Opsdelivery framework, ensuring that engineering design intent is translated into disciplined,predictable, and high-quality field implementation. In doing so, the role protects system integrity,reinforces installation discipline across multiple projects, and ensures that the transition fromdesign and fabrication to field implementation occurs with precision and consistency.Success in this role directly impacts execution quality, schedule reliability, client confidence, andDiversified's reputation for delivering complex systems with discipline, precision, and excellence.

The Field Implementation Manager exists to ensure that:

Engineering intent is executed without compromiseSite conditions and constraints are accurately understood and communicated earlyFabricated systems are built, kitted, delivered, and installed exactly as specifiedField execution operates with consistency, safety, and predictabilityClient confidence is reinforced through informed, calm, and professional leadership

What You'll Do:

Pre-Implementation Site Assessment & Project Readiness

Conduct initial site walks with the Account Executive to assess scope, scale, access, infrastructure readiness, and environmental constraintsIdentify site-specific risks impacting installation sequencing, logistics, safety, or costDocument site conditions using written assessments, photographs, sketches, and diagrams as requiredCommunicate site findings clearly to Engineering, Project Management, Fabrication Services, and Operations teamsSupport site surveys for project planning and sales support eorts

Field Execution Governance & Quality Oversight

Provide senior oversight across active job sites within the assigned region

Serve as the first point of escalation for field execution, quality, safety, or technical issuesInspect and verify installation quality, workmanship standards, and adherence to engineering designsConfirm installed systems match approved designs, specifications, and kitting documentationVerify commissioning readiness prior to system turn-up

Fabrication, Kitting & Logistics Coordination

Maintain close collaboration with Fabrication Services and fabrication technicians to ensure systems are built exactly as designedEnsure racks and systems are kitted in a zero-defect manner, including hardware, cabling, labeling, documentation, and accessoriesCoordinate with Operations, Logistics & Compliance and Supply Chain for timely, safe, and accurate delivery of kitted systems to job sitesVerify material completeness and readiness prior to site installation activitiesEscalate fabrication or logistics discrepancies immediately to prevent downstream execution risk

Leadership, Mentorship & Team Development

Supervise and mentor Site Supervisors, Lead Technicians, and senior field staffFoster collaboration, accountability, and professional discipline across field teams

Provide performance feedback contributing to reviews, training plans, and development pathsAssist in long-term growth planning for field personnel and operations staffPromote a culture of safety, quality, and continuous improvement

Project & Stakeholder Coordination

Collaborate closely with Tech Ops Project Managers to align field execution with schedules, milestones, and constraintsPartner with Engineering to protect engineering intent and resolve field-discovered issuesReview daily field reports for accuracy, completeness, and consistencyProvide weekly execution status reporting to regional leadershipMake informed field-level decisions that positively impact outcomes within budgetary constraints

Client Interaction & Representation

Serve as the primary on-site escalation point and visible representative of Diversified during implementation

Interact with clients in a calm, professional, and solutions-oriented manner

Answer complex technical questions accurately or translate technical concepts into clear, client-friendly explanationsSupport the Project Manager and Account Executive in maintaining strong, trusted client relationships

Demonstrate patience, composure, and empathy when addressing client concerns

Safety, Quality & Compliance

Maintain responsibility for site activities related to safety, quality control, and ISO related requirementsOversee incident reporting, Job Safety Analyses (JSAs), and daily site safety checksEnsure compliance with Diversified QA programs and safety policiesProactively identify and correct unsafe conditions or behaviors

Physical Working Environment

Ability to visit multiple job sites within an assigned geographic regionAbility to lift and carry equipment up to 50 lbsAbility to climb ladders, work at heights, and access confined spacesWork performed in construction environments, active client facilities, and liveproduction spaces

TravelTravel is required based on project demand and may include:

Multi-day and multi-week assignments at customer sitesRegional and out-of-state travel, including air travelNights, weekends, and extended shifts driven by installation windows

What You'll Bring:

Education & Certifications:

High School Diploma or GED requiredAssociate degree or equivalent technical training required; bachelor's degree preferredAVIXA CTS certification requiredCTS-I or CTS-D certification requiredOSHA 30 certification requiredDante Level 2 or Level 3 certification preferredSMPTE, IPMX, or equivalent media networking certifications preferredNetworking credentials such as CCNA or equivalent competency strongly preferred

Required Skills/Qualifications:

Minimum 10+ years of progressive experience installing advanced broadcast, media, and AV systemsPrior experience as a Site Supervisor, Lead Technician, or equivalent field leadership roleExpert-level technical knowledge equivalent to Installation Technician - Level 4Proven ability to lead, mentor, and govern field execution teamsStrong communication, documentation, and decision-making skillsDemonstrated professionalism and confidence in client-facing environment