Job Title: AV Service Technician
Location: Miami, FL or Salisbury, MD (75% travel)
Salary: $65,000 - $90,000
Position Type: Permanent
Category: AV Integration
Summary
The AV Service Technician is responsible for supporting, maintaining, troubleshooting, and servicing professional audio, video, sound, lighting, and control systems across a variety of client environments. This role requires hands-on technical expertise to install, configure, maintain, and repair AV systems while ensuring reliable system performance and a high level of customer satisfaction.
The ideal candidate is a detail-oriented technician with strong problem-solving abilities, experience working with AV technologies, and the flexibility to operate independently or collaboratively in fast-paced environments. The position includes 75% domestic and international travel and may involve supporting installations and service activities in cruise, entertainment, and other commercial settings.
Key Responsibilities
Installation & System Deployment
- Perform site assessments to determine installation requirements and project needs.
- Install, configure, and integrate AV equipment including projectors, video walls, microphones, speakers, amplifiers, lighting systems, and control interfaces.
- Pull, terminate, and test cabling; fabricate equipment racks; and complete system wiring activities.
- Calibrate, commission, and test AV systems to verify performance and compliance with project specifications.
- Interpret technical documentation, including schematics, manuals, engineering drawings, and related design documents.
Maintenance & Technical Support
- Perform preventative maintenance, diagnostics, and inspections on audiovisual systems.
- Troubleshoot and resolve hardware and software issues both onsite and remotely.
- Coordinate repair and warranty-related activities with manufacturers and technical support resources.
- Maintain accurate service records, reports, and documentation related to service activities and repairs.
Customer Support
- Serve as a primary technical contact for client service requests and support needs.
- Provide onsite user training and guidance regarding system operation and basic troubleshooting procedures.
- Deliver services with a strong focus on safety, professionalism, responsiveness, and customer satisfaction.
Team Collaboration & Professional Development
- Stay informed on emerging AV technologies, products, and industry best practices.
- Maintain required certifications, training, and technical knowledge.
- Coordinate with Project Management, Logistics, and Warehouse teams regarding equipment handling and project support activities.
- Assist colleagues with large-scale installations, service projects, and complex technical issues when required.
Required Qualifications
- Proven experience in the audiovisual industry with installation, service, maintenance, and troubleshooting of audio, video, and lighting systems.
- Ability to read and interpret technical drawings, schematics, blueprints, and related documentation.
- Strong communication, interpersonal, and customer service skills.
- Ability to lift up to 50 pounds and perform work at heights or within confined spaces.
- Willingness to work evenings, weekends, and participate in on-call support schedules as required.
- Valid driver's license and passport.
- Ability to travel, including international assignments and work aboard cruise vessels.
Preferences
- Familiarity with AV networking technologies.
- Experience working with control systems and integrated AV environments.
- Experience supporting cruise, entertainment, hospitality, or similar commercial environments.