Request ID: 101521-1
Title: AV Support Specialist
Locations: Hopkinsville, KY - Onsite 100%
Duration: 6 Months
Pay Range: $35 - $40/Hour on W2/C2C (All inclusive)
Introduction
We are seeking a skilled professional to provide top-notch audio/visual support for our conference rooms and events. This role requires hands-on experience with AV technologies and the ability to troubleshoot and manage equipment efficiently.
Required Skills & Qualifications
- 5-7 years of experience in Desktop Management - Infrastructure Services (IS)
- Experience with Crestron Audio/Video device setup & support
- Proficiency in Teams conferencing setup and Zoom setup & support
- Strong knowledge in ITIL process and ITIL Certification
- Prior work experience at client or in client's Industry
- Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
- Strong communication skills
- Good understanding of Audio/Video technologies
- Good experience with end-user and deskside support
Day-to-Day Responsibilities
- Provide white glove support onsite for Audio/Video solutions at conference rooms for larger events, meetings, and webinars
- Perform installation, configuration, and troubleshooting of Audio/Video devices, conference rooms devices, Windows devices, and Teams/Zoom conferencing solutions
- Manage connectivity tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams, and supporting meetings or event durations
- Replace faulty or damaged equipment components, such as hard drives, power supplies, or network cards
- Conduct physical maintenance tasks such as rack and stack operations and equipment labeling
- Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections, and communication links
- Maintain an inventory of equipment, track serial numbers, and manage spare parts
- Perform on-site troubleshooting tasks, such as verifying power and network connectivity, checking indicator lights, or physically inspecting devices
- Perform asset management and Audio/Video testing on conference rooms and prep the rooms 1 hour before events or meetings
Company Benefits & Culture
- Competitive salary package
- Opportunities for professional development
- Inclusive and dynamic work environment
For immediate consideration please click APPLY to begin the screening process with Alex.