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AV Technician Lead

DIGITAL MANAGEMENT, LLC

Annapolis, MD

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JOB DETAILS
SKILLS
Asset Management, Audiovisual, Background Investigation, Best Practices, Biamp, Broadcasting, Cloud Computing, CompTIA A+, CompTIA Network+, Continuous Improvement, Crestron, Customer Support/Service, Desktop Management Interface (DMI), Documentation, Employee Orientation, Government, Health Plan, High Availability, High Reliability, IP (Internet Protocol), Identify Issues, Insurance, Internet Security, Inventory Management, Leadership, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Product Family, Network Administration/Management, Operations, People Management, Performance Reviews, Problem Solving Skills, Process Improvement, Service Delivery, Software Development, Standard Operating Procedures (SOP), System Integration (SI), Systems Administration/Management, Team Lead/Manager, Time Management, Training/Teaching, Tuition Fees
LOCATION
Annapolis, MD
POSTED
Today
About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, ef?cient, and cost-effective solutions that drive measurable results. Learn more at

About the Opportunity

DMI, LLC is seeking a AV Technician to join us.

The AV Lead Technician is responsible for the end-to-end operation, optimisation, and leadership of enterprise audio-visual systems supporting legislative sessions, hearings, and high-visibility events. This role combines hands-on technical expertise with team leadership, ensuring seamless AV performance, rapid issue resolution, and continuous system improvement.

Duties and Responsibilities:

  • Lead and oversee daily AV operations across MGA and DLS facilities, including chambers, committee rooms, and conference environments.
  • Supervise and mentor a small team of AV technicians; assign tasks, provide guidance, and ensure high-quality service delivery.
  • Act as the primary escalation point for complex AV issues, ensuring rapid troubleshooting and resolution during live sessions and events.
  • Ensure high availability, reliability, and performance of audio, video, lighting, streaming, and broadcasting systems.
  • Coordinate with vendors, integrators, and internal stakeholders for system upgrades, maintenance, and lifecycle management.
  • Drive continuous improvement initiatives, including system optimisation, process standardisation, and documentation enhancements.
  • Maintain and enforce best practices, SOPs, and operational standards for AV systems and support processes.
  • Oversee and maintain inventory management, asset tracking, and system documentation.
  • Provide advanced training and guidance to ITO staff, end users, and stakeholders on AV system usage and best practices.
  • Support planning and execution of large-scale or high-profile events, ensuring flawless AV delivery.
  • Ensure readiness for legislative deadlines, including after-hours and overtime support as required.


Qualifications

Education and Years of Experience:

  • Associate or Bachelor's degree in Broadcast Engineering, Communications Technology, or related field (or equivalent experience).
  • 5-8+ years of progressive AV experience, including enterprise AV environments.
  • Proven experience in a lead or supervisory role, managing or mentoring technical teams.
  • Strong experience with AV networking, AVoIP systems, and infrastructure.
  • Hands-on experience supporting enterprise hybrid environments (Zoom, Microsoft Teams).
  • Demonstrated ability to handle high-pressure, live event environments with minimal supervision.

Required Skills & Certifications:

  • Mediasite (Monitor, encoders/recorders)
  • AJA HELO encoders/recorders
  • BiAmp Tesira DSP systems
  • Brahler and Sennheiser conferencing systems
  • Crestron DM Matrix, DM-NVX (AVoIP), controllers, and touch panels
  • Crestron XiO Cloud or similar AV management platforms
  • Assisted listening systems and distribution
  • Strong understanding of AV over IP, signal flow, and system integration
  • AVIXA CTS / CTS-D / CTS-I (highly preferred)
  • CompTIA A+ and/or Network+
  • Any relevant AV or networking certifications

Background Requirements: Successful completion of a Fingerprint background investigation.



Citizenship Status Required: H 1B



Physical Requirements: None required for this position.



Location: Department of Legislative Services, Maryland General Assembly, 90 State Circle, Annapolis, MD 21401

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. ship may be required for some positions.

About the Company

D

DIGITAL MANAGEMENT, LLC

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