We''''re seeking an experienced Audio Visual (AV) Engineer to join our IT team and lead the support, maintenance, and optimization of AV technology across our global offices. Based in San Francisco, you''''ll play a key role in ensuring seamless operation of conference rooms, executive meeting spaces, and company-wide events by delivering reliable, high-quality AV experiences.
The ideal candidate is a collaborative problem-solver who thrives in a fast-paced environment, communicates confidently, and isn''''t afraid to ask questions or tackle new challenges. You enjoy working cross-functionally, can operate independently when needed, and have a genuine passion for technology and exceptional customer service.
This is an office-based role located in San Francisco, CA, with an expectation of working onsite five days per week to support business-critical meetings, events, and AV operations.
How You Will Make an Impact
Collaborate with stakeholders to ensure specific needs for event technology.
Perform daily/weekly checks of conference rooms and presentation spaces to ensure full functionality.
Operate a wide range of A/V equipment (Zoom, Crestron, QSYS, Logitech, Neat)
Plan and support events ranging from 300+ person internal/external events to small team meetings.
Edit videos using Adobe Creative Suite and assist in maintaining a living video library.
Troubleshoot A/V and network-related issues affecting event setups and performance.
Maintain detailed technical documentation, including runbooks and troubleshooting guides.
Develop on-the-fly solutions for events and train end users on DIY events.
What You Will Need to Succeed
Minimum 5 years of experience servicing Video Conferencing rooms and/or L2/L3 IT Support for A/V
Experience in corporate live events, conference center operations, or hotel A/V support a plus
Proven ability to manage multiple projects under tight deadlines in a fast-paced environment.
Strong problem-solving skills with the ability to develop creative solutions.
Flexible schedule to support occasional night/weekend maintenance or traveling to other offices for support.
Proficiency with event production and conferencing technology (Yamaha, Tricaster, Blackmagic ATEM, Neat, Logitech, Poly, Crestron, Zoom Rooms).
Experience with collaboration and ticketing software (gSuite, Asana, etc).
Skilled in event coordination and project management with attention to detail.
Comfortably and clearly able to communicate with executives, vendors, and customers with varying levels of technical backgrounds.
Effective communication skills and familiarity with presentation and media editing tools (gSlides, PowerPoint, Premiere, Final Cut Pro, Photoshop).
At Milestone, we know IT, and we’re consistently driving innovation in infrastructure operations to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT infrastructures smarter, streamlined, and ultimately, more successful.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to your company and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.
Since our inception in 1997, our clients have benefited from more efficient operations and a renewed focus on employee development and business innovation. When founder, Prem Chand, started Milestone Technologies, Inc. he aimed to solve the growing problem of IT Relocation for Silicon Valley businesses. Today, with more than 2,000 employees serving a substantial client base of over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.