AV/VC Onsite Support Technician II

Milestone Technologies Inc

Reston, VA

JOB DETAILS
SKILLS
Android, Apple Macs, Audiovisual, Communication Skills, Cross-Functional, Customer Support/Service, Customer Training, Documentation, Event Management, Google Apps, Help Desk, IT Service Management (ITSM), Identify Issues, Internet Service Providers, Interpersonal Skills, Linux Operating System, Microsoft Windows Operating System, On Site Support, Production Systems, Project/Program Coordination, Software Administration, Support Documentation, Technical Leadership, Training/Teaching, VLAN (Virtual Local Area Network), Videoconferencing, Wi-Fi, Writing Skills, iOS
LOCATION
Reston, VA
POSTED
18 days ago

Milestone Technologies is seeking an Onsite AV/VC Event Technician experienced with audio-video, video conferencing, event coordination, and troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to client''''s event organizers. The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

  • Provide AV event support
  • Create supporting documentation
  • Remediate live event issues Additional duties as needed

Skills

  • HS Diploma or GED 2+ years relevant work experience in corporate live events, conference center operation, or other A/V support for executive level clientele
  • Bachelor''''s degree from an accredited institution
  • Demonstrated success in event coordination and project coordination
  • IT knowledge of Android, Chrome, iOS, Mac, Windows, and Linux operating systems
  • Excellent understanding of signal flow in both audio and video installations with the ability to provide advanced troubleshooting
  • Ability to keep a flexible schedule to accommodate some night/weekend events
  • A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
  • Experience working in a fast-paced and highly cross-functional organization
  • Proficiency with helpdesk support ticket management software and with Google Workspace (Docs, Sheets, Slides, Calendar, etc.)
  • Understanding of networking as it pertains to A/V or venue deployments, including WiFi, VLANs, ISPs, etc
  • Familiarity with A/V events production and post-production systems and workflows

About the Company

M

Milestone Technologies Inc

At Milestone, we know IT, and we’re consistently driving innovation in infrastructure operations to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT infrastructures smarter, streamlined, and ultimately, more successful.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to your company and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.

Since our inception in 1997, our clients have benefited from more efficient operations and a renewed focus on employee development and business innovation. When founder, Prem Chand, started Milestone Technologies, Inc. he aimed to solve the growing problem of IT Relocation for Silicon Valley businesses. Today, with more than 2,000 employees serving a substantial client base of over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1997
WEBSITE
http://www.milestone.tech