Manage and support Audio Visual (AV) and Unified Communications (UC) systems across global offices (NY, London, Paris, Hong Kong)
Lead AV/UC projects, including installation, configuration, and upgrade of systems
Troubleshoot and resolve technical issues related to video conferencing (Zoom, Teams, Webex, RingCentral) and AV equipment
Provide high-level technical support to executives and during events
Evaluate and recommend new AV/UC technologies to improve operations
Ensure seamless operation and maintenance of Cisco, Polycom, Crestron, and AMX control systems
Administer and support Active Directory, Group Policy, and network connectivity (VPN, VoIP) for AV/UC systems
Manage device deployment and security using JAMF, Mobile Device Management (MDM), and related tools
Communicate clearly and effectively with technical and non-technical stakeholders
Document processes, provide user training, and maintain system standards