GovCIO is currently hiring for a AV / VTC Tech and Administrator to support ongoing communications requirements at SOUTHCOM. SOUTHCOM systems are installed at various locations such as auditoriums, conference rooms, executive suites, team rooms, mobile VTC carts, portable AV systems, and desktop VTC systems. These systems are networked together with dedicated network switches, bridges, and cabling (Back End) and centrally controlled using specialized VTC/IPTV/AV Software, Hardware, and control appliances (Front End). The team provides video teleconferencing (VTC), Internet Protocol Television (IPTV) and audiovisual (AV) installation and maintenance support for multiple locations. This position will be located in Doral, FL and will be an onsite position.
Responsibilities:Provides installation, technical expertise, and training for all telecommunications equipment and components. Installs, configures, terminates and tests all telecommunications equipment, cables, connectors, and interfaces. Performs intricate alignment and calibration procedures to ensure telecommunication systems are operating efficiently. Maintains telecommunication equipment and component inventory, asset management, media production equipment and facilities as well as fixed installations at various company and/or client sites. Resolves system operational problems by troubleshooting and performing fault isolation. May supervise telecommunications technicians, outside contractors providing technical support and media production services.
Day to day responsibilities include, but are not limited to:
Facilitate and operate VTC/IPTV/AV conferences. Start and power off all VTC/IPTV/AV equipment for sessions, conducting audio visual checks prior to each conference, serve as primary VTC/IPTV/AV equipment operator for VTC conferences and other collaborative meetings, coordinate and implement recording and teleconferencing into sessions as required, and serve as initial responders to customer requests regarding VTC/IPTV/AV problems or issues. Create daily “Calendaring” schedules for events requiring facilitation based on customer input from the Conference Room Scheduler or other sources which will be used by the Bridge Operators, Facilitators, and Maintenance Team for planning and implementation purposes. Proficient with the use of the suite of Microsoft products to include but not limited to MS Teams, MS Outlook, MS Word, MS Excel, MS Power Point, and MS SharePoint. Build facilitator schedule based on customer requests provided by CRS from designated customers for VTC/IPTV/AV requests and coordinate and implement facilitator and maintenance scheduling.
High School with 3 - 6 years (or commensurate experience)
Required Skills and Experience
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