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AV/VTC Technician

IQUASAR LLC

Fort Eustis, VA

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JOB DETAILS
SKILLS
Audiovisual, Business Solutions, Cisco Network Systems, Communication Skills, CompTIA Security+, Computer Firmware, Conferences, Customer Support/Service, Dental Insurance, Equipment Replacement, Health Insurance, IAT - Information Assurance Technical, Identify Issues, Inventory Management, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Word, Peripheral Hardware, Polycom, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Secret Clearance, Skype, Status Reports, Videoconferencing, Visual Studio Application Lifecycle Management (ALM) (fka Visual Studio Team System / VSTS ), Writing Skills
LOCATION
Fort Eustis, VA
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Position: AV/VTC Technician
Location: Ft. Eustis, VA.
Clearance: Active Secret

Responsibilities:
  • Provide on-site AV/VTC support, including troubleshooting for a variety of AV/VTC equipment such as Cisco-based conferencing systems and Microsoft Teams.
  • Perform daily VTC setup, scheduling, issue resolution, maintenance, equipment replacement and installation, live in-call support, and user training.
  • Creatively troubleshoot and work around conference rooms that are “hard down.”
  • Rapidly identify and resolve technical issues to reduce downtime in conference rooms.
  • Provide configuration support including driver builds and firmware updates for preventative maintenance of Cisco VTC and Windows-based systems.
  • Support customer requests, VTC meetings, and sessions across 10 different VTC rooms.
  • Work with and support both Cisco and Windows-based AV systems.
  • Demonstrate in-depth knowledge of monitors, projectors, videoconferencing systems, and Windows environments.
  • Maintain site inventory and spares using appropriate database tools.
  • Execute and complete Quarterly Preventative Maintenance (PM) projects and submit weekly status reports.
  • Monitor and manage break-fix tickets through the client’s ticketing system.
  • Provide AV/VTC support over both NIPR and SIPR communication networks.
  • Support Microsoft Teams conferences on both SIPR and NIPR networks.
  • Provide support for Skype for Business VTC systems, following the same operational standards as Cisco and Polycom VTC systems.
  •  
Required Skills:
  • Active Secret Clearance
  • Security+  CE Certification (IAT Level II)
  • CTS Certification (must be obtained within 6 months of hire)
  • Minimum 2+ years of audio/visual experience
  • Proficient in Microsoft Teams (intermediate-level knowledge) including peripheral device troubleshooting (microphones, cameras, drivers)
  • Strong understanding of integrated AV signal paths (e.g., scalers, switchers, DAs, extenders) for high-level troubleshooting
  • Excellent customer service and communication skills (verbal and written)
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and Windows operating systems
 
Kindly review the job description and if you are interested, please share your updated resume and salary expectations. Thank you!


Usman Khan
Sr. Recruitment Professional
Representing:
MSM Technology, LLC 
Direct: (703) 662-0528
Main: (703) 962-6001 Ext.: 502

Please consider the environment before printing this email.
MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

About the Company

I

IQUASAR LLC

iQuasar is a technology services company based out of greater Washington, D.C. that has been in the business for more than a decade. We are experienced in working with Federal, State, and Local Governments as well as Commercial customers. Our employees and contractors have served customers like the Federal Reserve Board, United States Patent and Trade Office (USPTO), Comcast Cable, Frontier Wireless, T-Mobile, IBM, Departments of Transportation & Treasury, and Commonwealths of VA & PA, among many others.

We have strong capabilities in Program/ Project Management, Application & System Development/Administration, Help Desk, Cloud, Business Process Design, and Cybersecurity. We are an authorized Microsoft, Amazon Web Services, and Google partner. We provide Information Technology services to our broad customer base and proposal development and recruitment process outsourcing services to our government contractor customers.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Computer/IT Services
FOUNDED
2000
WEBSITE
https://www.iquasar.com/

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